[Nancy.]

Did you see the clip on BOTS? They showed Sarah, Jade, Aaron and Harriet in the storeroom talking about (who I assume was Eileen) about the amount of work she'd had done on her face and Sarah said "I don't wanna dislike her because she's old" - "She is the complete opposite of what I know in an older woman".

So there we have it. Straight from the horses mouth.