[Samm]

customers need to understand that the reason all tills aren't open all the time is for many reasons, payroll cuts less staff, there's more important jobs to be done like getting stock out on the floor, and general serving of the shop floor, I don't work in a supermarket but I would assume it's the same for all retailers.

and i've been reading the whole rude customers posts, and yes it's right to stay calm but when it's busy and a customer is insulting you and throwing verbal abuse it's the managers duty to ask them to leave or **** off kindly, retail staff don't get paid enough for some of the **** they go through, mainly at the christmas run up (extra pay is needed)

[Tom4784]

Originally Posted by Cherie

No not fibbing who is casting aspersions now?

Sent from my SM-A310F using Tapatalk

I commented on your post and the noticeable disconnect of your opinion and the common opinions of people that tend to work with the public.

You decided to ignore common sense that would otherwise tell you that people act differently when at work to how they do in their personal lives to fail at throwing shade. If you think people in a retail setting typically behave at work like they do in their personal lives then you're proving my doubts about the authenticity of your claims correct.

[LeatherTrumpet]

shaun in his stark white minimalist pad ordering avocados and pears from ocado and wearing surgical gloves when the "worker" delivers

sickening

[Cherie]

Originally Posted by Dezzy

I commented on your post and the noticeable disconnect of your opinion and the common opinions of people that tend to work with the public.

You decided to ignore common sense that would otherwise tell you that people act differently when at work to how they do in their personal lives to fail at throwing shade. If you think people in a retail setting typically behave at work like they do in their personal lives then you're proving my doubts about the authenticity of your claims correct.

so you have a different persona on the net, I see!

[Tom4784]

Originally Posted by Cherie

so you have a different persona on the net, I see!

Now you're just being obtuse because you lack a point yet still want the last word.

Anyone who has ACTUALLY worked in retail would know you have to put a big smiley face on regardless of what you actually think of their customers and their appalling behaviour. You have to put on a persona at work, that's the case in a lot of jobs.

To purposefully misunderstand (and INTENTIONALLY misread) what I said so you can score points is just a bit tragic. Being reduced to accusing people online of being fake is even more so.

Know when you've lost an argument, Cherie.

[Cherie]

Originally Posted by Dezzy

Now you're just being obtuse because you lack a point yet still want the last word.

Anyone who has ACTUALLY worked in retail would know you have to put a big smiley face on regardless of what you actually think of their customers and their appalling behaviour. You have to put on a persona at work, that's the case in a lot of jobs.

To purposefully misunderstand (and INTENTIONALLY misread) what I said so you can score points is just a bit tragic. Being reduced to accusing people online of being fake is even more so.

Know when you've lost an argument, Cherie.

And putting a big smiley face on equals the customer is always right.. Not the literal meaning lol... As for winning/losing an argument on TiBB actually... Feel sorry you feel the need to win

[Brillopad]

Originally Posted by Cherie

And putting a big smiley face on equals the customer is always right.. Not the literal meaning lol... As for winning/losing an argument on TiBB actually... Feel sorry you feel the need to win

It isn't for anyone to state they have won an argument. That is for others to decide not them. We can all insist we have won an argument by telling others that - it means nothing, anyone can say that. Beyond pompous in my book.

As for customer service - I haven't seen much of that on here from some, quite the opposite. I'm sure you get my meaning.

[Tom4784]

Originally Posted by Cherie

And putting a big smiley face on equals the customer is always right.. Not the literal meaning lol... As for winning/losing an argument on TiBB actually... Feel sorry you feel the need to win

Not really. being polite is simply being polite. If the customer was always right then we wouldn't have so many returns of people buying the wrong thing. A lot of customers don't know wtf they are doing.

It's a debate, it wasn't to begin with since it was just a recollection of experiences but you turned it into one. Someone's got to win and someone's got to lose.

[Tom4784]

Originally Posted by Brillopad

It isn't for anyone to state they have won an argument. That is for others to decide not them. We can all insist we have won an argument by telling others that - it means nothing, anyone can say that. Beyond pompous in my book.

As for customer service - I haven't seen much of that on here from some, quite the opposite. I'm sure you get my meaning.

Probably because you aren't a customer.

[Cherie]

Originally Posted by Dezzy

Not really. being polite is simply being polite. If the customer was always right then we wouldn't have so many returns of people buying the wrong thing. A lot of customers don't know wtf they are doing.

It's a debate, it wasn't to begin with since it was just a recollection of experiences but you turned it into one. Someone's got to win and someone's got to lose.

Dear me, I thought people would realise that the customer is always right was a slogan ...not meant to be taken literally...here are the origins for those who literally took it at face value




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The customer is always right
Meaning
The trading policy that states a company's keenness to be seen to put the customer first.
Origin
Several retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.
Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

[Cherie]

and in response to your accusation that I am lying about being in jobs that were customer service based

I worked in hotel restaurants, B and Bs, a food store, and when I came the UK first a restaurant in Oxford street, I am Queen of relating to the customer and not upsetting a particular demographic

[LeatherTrumpet]

Originally Posted by Dezzy

Probably because you aren't a customer.

This site makes money

you work for this site

thus I am your customer


Now what was that you were saying about customers?

[Cherie]

Originally Posted by Dezzy

Probably because you aren't a customer.

just as well isn't it

[jaxie]

Originally Posted by LeatherTrumpet

This site makes money

you work for this site

thus I am your customer


Now what was that you were saying about customers?

[Toy Soldier]

I know I complain about my job a lot but this thread is reminding me that in terms of retail jobs, which are all pretty awful, mine really isn't that bad.

Because...

The customer is hardly ever right, it is OK to be rude back to them when they kick off, it's technically a licenced premesis which means anyone can be asked to leave immediately for any reason. AND we don't really do faux polite. If someone is getting aggressive I can tell them to go and **** themselves. Not even metaphorically; those actual words have been used . The frontline trenches of customer service . I suppose it's inevitable in an industry where you don't make a profit unless the customer leaves unhappy most of the time.

[Tozzie]

Originally Posted by Alf

Their business, they can do what they like. If you don't like it, don't shop there.

people might not be able to shop anywhere unless they self serve then because most will probably follow suit eventually the way this country is going. If this is to do with religion and not the age of the person serving then it pisses me off, someone said on here religion has no place in the workplace and I agree. I wish there were no such thing as religion, money and religion is the root of some evil.