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Old 18-09-2014, 01:42 PM #1
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Default Iceland check-out woman took offence at me saying 'no' before she asked the question

Every time I get to the check-out at Iceland I am always asked the same question, 'do you have an Iceland card?'

It's so annoying, that I have to say no all the time. If I had one, wouldn't I show it first? Have it ready? Of course I would.

Well today I was in a jovial mood. At the check-out I thought I'd have a laugh by saying 'no' just before she asked the question.

So I did. And what a response I got. She said, 'excuse me...' and she looked really offended. All red in the face.

I said, 'err, I don't have an Iceland card. I get asked so many times I thought I'd get in there quick before you asked the question.'

Anyone else would have surely laughed.

Not her. It looked like she was fuming. She went more red in the face. And said, 'actually I could have asked you loads of questions. You didn't know what I was going to say.'

At which point I wanted to get out of that shop quick. I couldn't be bothered with the hassle.

But would you believe it.
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Old 18-09-2014, 01:44 PM #2
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They probably have to ask that though Also, I always forget to give my card at the supermarket I shop in so I like that they remind me
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Old 18-09-2014, 01:44 PM #3
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Old 18-09-2014, 01:46 PM #4
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Iceland is awful for asking that, plus I had a card for years and they used to scan it every time then the checkout woman tried to scan it one day and said oh this card doesn't work and when I told her I had it for years she said oh well, it's not registered.

So now I don't have one and it annoys me when they ask all the time.
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Old 18-09-2014, 01:47 PM #5
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Originally Posted by Josy View Post
Iceland is awful for asking that, plus I had a card for years and they used to scan it every time then the checkout woman tried to scan it one day and said oh this card doesn't work and when I told her I had it for years she said oh well, it's not registered.

So now I don't have one and it annoys me when they ask all the time.


Did you not notice that you weren't getting any vouchers posted back to you?
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Old 18-09-2014, 01:48 PM #6
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I don't mind the card thing, but in some shops they say, would you like some chocolate/batteries/phone top up... If I did I would ask/get some grrr!
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Old 18-09-2014, 01:52 PM #7
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Iceland
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Old 18-09-2014, 01:53 PM #8
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Quote:
Originally Posted by Niamh. View Post


Did you not notice that you weren't getting any vouchers posted back to you?
The card was registered in the past, I used to get the leaflets sent out plus years ago Iceland used to give you a free Ł10 roast at xmas if you used your card throughout the year.

I told her it was registered and she was saying no and then said you will have to start with a new one, I just told her no.
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Old 18-09-2014, 01:57 PM #9
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Quote:
Originally Posted by Josy View Post
The card was registered in the past, I used to get the leaflets sent out plus years ago Iceland used to give you a free Ł10 roast at xmas if you used your card throughout the year.

I told her it was registered and she was saying no and then said you will have to start with a new one, I just told her no.
Oh with the card we have you get money vouchers for the supermarket posted out every 3 months or something
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Old 18-09-2014, 01:58 PM #10
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Oh with the card we have you get money vouchers for the supermarket posted out every 3 months or something
Yeah the Tesco card is like that.

Maybe Iceland was too at one point I just can't remember but they definitely used to sent me leaflets and stuff (with my name and address) plus I got the free roast a few times before they stopped doing it.
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Old 18-09-2014, 01:59 PM #11
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Quote:
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The card was registered in the past, I used to get the leaflets sent out plus years ago Iceland used to give you a free Ł10 roast at xmas if you used your card throughout the year.

I told her it was registered and she was saying no and then said you will have to start with a new one, I just told her no.
Check it josy, it might be valid.
https://www.iceland.co.uk/bonus-card...-bonus-card%2f
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Old 18-09-2014, 02:01 PM #12
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I binned it
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Old 18-09-2014, 02:04 PM #13
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Funny woman.
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Old 18-09-2014, 02:40 PM #14
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She might've been new to the job or something, might've felt embarrassed
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Old 18-09-2014, 03:06 PM #15
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Yes it can be a Hard Time for some at the checkout
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Old 18-09-2014, 03:07 PM #16
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I love Iceland. There was a cute checkout guy, who packed all my bags.
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Old 18-09-2014, 04:18 PM #17
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Jeez, all I said was 'no' with a smile on my face.

Quickly followed by 'err, I don't have an Iceland card. I get asked so many times I thought I'd get in there quick before you asked the question.'

I agree offence would have been caused if I had said, 'no, you fat lump. I don't have a ****ing card in case you ask.'

That would have been offensive. Methinks she is way too touchy.

I know several of the other check-out girls and they would have laughed.

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Old 18-09-2014, 04:20 PM #18
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the card question annoys me too or if the cashier is trying to sell something at the checkpoint.
if I wanted something I would've got it before I came to pay .
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Old 18-09-2014, 04:22 PM #19
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the card question annoys me too or if the cashier is trying to sell something at the checkpoint.
if I wanted something I would've got it before I came to pay .
Well said.
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Old 18-09-2014, 04:24 PM #20
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Find some chill Jordan
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Old 18-09-2014, 05:12 PM #21
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Find some chill Jordan
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Old 18-09-2014, 05:51 PM #22
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I have to ask customers if they have a clubcard because some of them are too stupid to remember to get it out and then blame me for not telling them if I don't
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Old 18-09-2014, 06:15 PM #23
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I have to ask customers if they have a clubcard because some of them are too stupid to remember to get it out and then blame me for not telling them if I don't
The question is, how would you have reacted if I had said 'no' to you with a smile -

- very closely followed by 'err, I don't have an Iceland card. I get asked so many times I thought I'd get in there quick before you asked the question.'
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Old 18-09-2014, 06:19 PM #24
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#me
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Old 18-09-2014, 06:22 PM #25
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We have to ask every customer if they have a bonus card as we have a personal target % to reach

Last edited by Jordan.; 18-09-2014 at 06:22 PM.
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