So embarrassed

[Vicky.]

Went to do the monthly shop today, I usually keep track of how much Im spending, so I did, but I was talking all the way round the shop and must have messed up somewhere, get to the counter with an overflowing trolley, get it all cashed out, and its £17 over the amount of cash I have on me...and my bank card is in the house :bored:

The girl just gave me a horrid look when I said she would have to take some of the stuff off :bored:

I'm actually traumatized. I see this happen to other people, it doesnt happen to me :bored:

[CharlieO]

I hate that. To say you don't have enough is so embarrassing. When ever I am in doubt I just put stuff back before even if I need it. Or always take extra money just incase.

[CharlieO]

Oh and if there is a queue behind you. I die on the spot.

[Niamh.]

Oh No! :/

[Suze]

You shouldn't let it embarass you, it happens to a lot of people, It's happened to me before. Sod the silly girl on the till just because it is a bit of hassle for her. She gets paid for her job and should just get on with it.

Say loud and proud, oops I miscalculated, and give anyone who gives you a dirty look a defiant stare back :D

[Benjamin]

I did it once when at uni. I brought about £50 worth of shopping, she scanned it all and I packed it up, then came to pay and had forgotten my bank card. I was like OMG I'm so sorry. I almost died as there was a massive queue behind me too. :blush:

[Locke.]

Shouldn't be so bloody greedy then

[Vicky.]

Luckily there was no queue. But some people came to use the same checkout while she was scanning the things to put back and she was like 'I need to put these back through, she doesnt have enough money for them. And after that I will have to go put them back' :bored:

[Chuck]

:laugh3:

[Niamh.]

Luckily there was no queue. But some people came to use the same checkout while she was scanning the things to put back and she was like 'I need to put these back through, she doesnt have enough money for them. And after that I will have to go put them back' :bored:

OMG she said that? what a bitch :bored:

[Chuck]

That's actually quite horrid Vicky, what she said. I'd have called the manager or something, she didnt have the right or the need to humiliate your even more :hmph:

[Vicky.]

That's actually quite horrid Vicky, what she said. I'd have called the manager or something, she didnt have the right or the need to humiliate your even more :hmph:

I just wanted to get out of there as fast as possible, not stand around for 3 hours waiting for the manager to waddle down the stairs just to say sorry and nothing else be done :laugh:

[Benjamin]

You should have dropped milk on her checkout so she had to clean it up. :devil:

[Kate!]

It has happened to me too once Vicky, but the shop assistant in my case was nice enough about it. This cow has clearly never heard of customer service, and deserves kicking up the backside. I would have complained. :) Now make yourself a nice cuppa and forget all about it :hug:

[Vicky.]

You should have dropped milk on her checkout so she had to clean it up. :devil:

:laugh2: I wish I had thought of that at the time

Though I probably wouldnt have done it still...not how I was feeling at that moment. If I recognise her next time I go I may do something similar though :D

[Vicky.]

It has happened to me too once Vicky, but the shop assistant in my case was nice enough about it. This cow has clearly never heard of customer service, and deserves kicking up the backside. I would have complained. :) Now make yourself a nice cuppa and forget all about it :hug:

Tesco brownies and a cuppa are calming me right now :p

[Kate!]

Tesco brownies and a cuppa are calming me right now :p

Sounds good :)

[arista]

Went to do the monthly shop today, I usually keep track of how much Im spending, so I did, but I was talking all the way round the shop and must have messed up somewhere, get to the counter with an overflowing trolley, get it all cashed out, and its £17 over the amount of cash I have on me...and my bank card is in the house :bored:

The girl just gave me a horrid look when I said she would have to take some of the stuff off :bored:

I'm actually traumatized. I see this happen to other people, it doesnt happen to me :bored:


Yes the Horrid Look
that tells you - You Life is a Mess
and other customers are never like you
thats the look she gives you
Cuts into your body.


Feel The Force

[Vicky.]

Thanks for that arista :sad:

[Chuck]

Arista :love:

[Smithy]

silly bitch

[Jords]

That must have been awful :laugh3:

[Tom4784]

It happened to me the other day when I was clothes shopping. There was a pair of jeans that cost a lot more then I could afford but I didn't know until I got to the till since they were in with the more affordable ones. The woman gave me a dirty look so I stared right back and told her this wouldn't have happened if she sorted out her shop once in a while.

I should have really pushed the issue really since if shops mislabel products then they have to sell it to you at the price advertised but I felt I gave her enough of a verbal bitch slap already so I left it.

[InOne]

Just hope you'll see her in a dark alley on a night out :devil:

[Z]

I'm convinced this is going to happen to me at some point this year when I don't know how to explain that I don't have enough money in German, which will be around 10 times more awkward. ~socially awkward~

[Shasown]

Why not ask the cashier to suspend the transaction,(cashier if she knew her job should have offered to do that anyways) and then sod off home get extra money or bank card, come back and pay then take your shopping home?

Which store was it Vicky?

See if they have an online page where you can compliment or complain. In this case complain about the way you were spoken to by the cashier, using the words shoddy or abysmal customer service.

Make sure you do leave an email addy though as they will often send you a voucher to use in their shops.

[Suze]

Luckily there was no queue. But some people came to use the same checkout while she was scanning the things to put back and she was like 'I need to put these back through, she doesnt have enough money for them. And after that I will have to go put them back' :bored:

She does not have to put the items back. She rings her little bell, a supervisor then comes to the till in their own good time though, and they will arrange for an assistant on the shop floor to take the goods back. It takes hardly any time to scan the items back off, I know I have worked on supermarkets tills. The girl was just being a miserable so and so, and moaning about the customer to take the heat off herself with the other customers. She should have got a reprimand for that, doesn't she know the customer, yourself, is always right ;)

[Suze]

Just hope you'll see her in a dark alley on a night out :devil:

:laugh2:

[Suze]

It happened to me the other day when I was clothes shopping. There was a pair of jeans that cost a lot more then I could afford but I didn't know until I got to the till since they were in with the more affordable ones. The woman gave me a dirty look so I stared right back and told her this wouldn't have happened if she sorted out her shop once in a while.

I should have really pushed the issue really since if shops mislabel products then they have to sell it to you at the price advertised but I felt I gave her enough of a verbal bitch slap already so I left it.

Good on you, Dezzy :)

[MTVN]

Someone in front of me in the queue did a similar thing the other day he realised he didn't have enough money so ended up splitting his purchase over 3 credit cards taking him ages, I was in a hurry and was only buying a pack of polos :bored:

[Suze]

Someone in front of me in the queue did a similar thing the other day he realised he didn't have enough money so ended up splitting his purchase over 3 credit cards taking him ages, I was in a hurry and was only buying a pack of polos :bored:

Don't they have a ciggy kiosk? As sometimes with just a few items it is quicker to pay for goods there. I have done so many a time or adviced other customers to, to save them continueing queuing at the tills.

[Josy]

Yes the Horrid Look
that tells you - You Life is a Mess
and other customers are never like you
thats the look she gives you
Cuts into your body.


Feel The Force

Thanks for that arista :sad:

:joker:

I always worry that I haven't brought enough money with me to pay for my shopping too so I roughly count it up in my head as I'm going round but it somehow never works out the same at the till as what I have in my head.

[MTVN]

Don't they have a ciggy kiosk? As sometimes with just a few items it is quicker to pay for goods there. I have done so many a time or adviced other customers to, to save them continueing queuing at the tills.

Nah it was only a small shop so they only had one check-out open

[Suze]

:joker:

I always worry that I haven't brought enough money with me to pay for my shopping too so I roughly count it up in my head as I'm going round but it somehow never works out the same at the till as what I have in my head.

I can usually work mine out in my head, excect for fresh fruit and veg, as my store has decided to do away with weighing scales :mad:

Another thing is, watch them scanning the stuff and check the receipt even if it holds them up, as many are quite often guilty of double scanning stuff, or their epos section doesn't put some offers on and they go through at full price. I can't believe how often that happens in supermarkets.

[Vicky.]

Why not ask the cashier to suspend the transaction,(cashier if she knew her job should have offered to do that anyways) and then sod off home get extra money or bank card, come back and pay then take your shopping home?

Which store was it Vicky?

See if they have an online page where you can compliment or complain. In this case complain about the way you were spoken to by the cashier, using the words shoddy or abysmal customer service.

Make sure you do leave an email addy though as they will often send you a voucher to use in their shops.
It was easier to just put back the things we didnt need really. I had 2 pieces of steak that were like 9 quid, and a couple of things that were on 2 for a fiver in the top carrier bag, luckily :laugh:

Plus its a bit of a fanny on because it would mean either waiting like an hour for a bus here then go back down, or pay a taxi each way.

Was tescos on chester front street.

And yeah thats quite a good idea actually. I complained about KFC in newcastle never having any gravy once(in quite strong words) and they sent me like 5 free meal vouchers...so this may actually turn out quite well for me :laugh:


Edit. There seems to not really be an online complaints thing, but I found a site that has the email address of the CEO(whatever that is) and customer services...which would be best to send it to? D:

[Maia]

Thankfully I never forget my card but if that happened to me I'd feel so awful.

[CharlieO]

It was easier to just put back the things we didnt need really. I had 2 pieces of steak that were like 9 quid, and a couple of things that were on 2 for a fiver in the top carrier bag, luckily :laugh:

Plus its a bit of a fanny on because it would mean either waiting like an hour for a bus here then go back down, or pay a taxi each way.

Was tescos on chester front street.

And yeah thats quite a good idea actually. I complained about KFC in newcastle never having any gravy once(in quite strong words) and they sent me like 5 free meal vouchers...so this may actually turn out quite well for me :laugh:


Edit. There seems to not really be an online complaints thing, but I found a site that has the email address of the CEO(whatever that is) and customer services...which would be best to send it to? D:

Chief Executive Officer. Basically man/woman in charge or everything.

But thinking about it I want a job in a supermarket now just for a lol and sit there at a till clearly judging and looking down on people. Would be so fun :amazed:

[CharlieO]

Oh I also get scared when I put my debit card in I am going to have run out of money and they gon be like 'ders no monnerz on der' and I'd be all like D: and run away.

[Vicky.]

Sent to both.

God reading that email back...I sound like such a stuck up cow :joker:

[Shasown]

Edit. There seems to not really be an online complaints thing, but I found a site that has the email address of the CEO(whatever that is) and customer services...which would be best to send it to? D:

OK, a few ways of going about it, you can use their get in touch with links on the Tesco website, You will get a nicely worded but really unhelpful reply from one of their overworked and underpaid Customer Service Advisors.

http://www.tesco.com/help/contact/contactus4.asp

Then there are a couple of normal addresses that you may find useful

Tesco Customer Service
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF

Tesco Customer Service
Freepost SCO2298
Baird Avenue
Dundee
DD1 1YP

Or you can email their head office customer service team

customer.service@tesco.co.uk




Use the email first, then if no joy, include the fob off replies you get in a letter to one of the two addresses above.

If you still have no joy, will give you the Enfield Head Office address.

In all correspondence be polite and say garbage like you prefer to shop at Tescos and you always use ....... branch however following a couple of recent incidents (always say there has been more than one) the latest of which ....... (insert details of above incident) and then go on to explain how you would still like to shop with tescos however you do feel as if staff attitudes will deter you from doing so.

Basically you are saying this is the problem, what are you going to do about it and do you still want my custom?

And just because you get a letter saying they are looking it into it and they will get back in due course, or its store policy.... etc, any sort of fobbing off, go up alevel, the higher you go, they more they will "value" your custom.

[joeysteele]

Luckily there was no queue. But some people came to use the same checkout while she was scanning the things to put back and she was like 'I need to put these back through, she doesnt have enough money for them. And after that I will have to go put them back' :bored:

That's disgraceful Vicky, you should really report that to the Manager, it was a simple mistake and many make it,I have come across loads.

No need for you to take nonsense like that. She shouldn't be dealing with the public with an attitude like that when so many people are looking for jobs.

[Vicky.]

OK, a few ways of going about it, you can use their get in touch with links on the Tesco website, You will get a nicely worded but really unhelpful reply from one of their overworked and underpaid Customer Service Advisors.

http://www.tesco.com/help/contact/contactus4.asp

Then there are a couple of normal addresses that you may find useful

Tesco Customer Service
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF

Tesco Customer Service
Freepost SCO2298
Baird Avenue
Dundee
DD1 1YP

Or you can email their head office customer service team

customer.service@tesco.co.uk




Use the email first, then if no joy, include the fob off replies you get in a letter to one of the two adresses above.

If you still have no joy, will give you the Enfield Head Office address.

In all correspondence be polite and say garbage like you prefer to shop at Tescos and you always use ....... branch however following a couple of recent incidents (always say there has been more than one) the latest of which ....... (insert details of above incident) and then go on to explain how you would still like to shop with tescos however you do feel as if staff attitudes will deter you from doing so.

Basically you are saying this is the problem, what are you going to do about it and do you still want my custom?

And just because you get a letter saying they are looking it into it and they will get back in due course, or its store policy.... etc, any sort of fobbing off, go up alevel, the higher you go, they more they will "value" your custom.

Hmmm, I probably should have waited for your reply before I sent the email :tongue:

Thanks, but if nothing comes of the email I think I will just leave it. I dont want to make a massive fuss over a one off incident tbh. Just with you mentioning vouchers (and me remembering the KFC incident) I thought it would be worth a shot at least :)

[joeysteele]

Good luck Vicky, it's time the customer fought back.

[Shasown]

Hmmm, I probably should have waited for your reply before I sent the email :tongue:

Thanks, but if nothing comes of the email I think I will just leave it. I dont want to make a massive fuss over a one off incident tbh. Just with you mentioning vouchers (and me remembering the KFC incident) I thought it would be worth a shot at least :)

Nah they always give a standard reply to weed out the scammers, using the logic, if you were a hacked off customer and you got fobbed off you would send another complaint higher up the corporation not only about the first but also about being fobbed off.

[Vicky.]

Hmm I guess. Will see what comes of this first :)