Sainsburys till women refused to serve woman customer - as she was on the phone

[arista]

http://i.dailymail.co.uk/i/pix/2013/07/02/article-2353581-1A9F71B1000005DC-421_634x490.jpg
"Jo Clarke (above), 26, was in the queue
at her local Sainsbury's,
in Crayford, south-east London,
when the checkout
assistant refused to help her because
she was on her phone"


[Miss Clarke added: ‘There was no one behind me in the queue,
it was quite quiet and I just phoned my brother
to quickly tell him I was about to leave. He was waiting,
so I just gave him a quick call.
I couldn’t believe how rude she was.’]




Read more: http://www.dailymail.co.uk/news/article-2353581/Sainsburys-customer-shocked-checkout-assistant-refuses-serve-mobile.html#ixzz2Xy2vLliL

As long as she could Pay
whats the problem?

Life In The City.

[Cherie]

Sorry she is the rude one. It is the height of bad manners to make a telephone call while you are being served.

[Marc]

I always scanned things really fast when people were on their phone so they got flustered :nono: it's so bloody rude to be on their phone

[Jake.]

Well it's her own bloody fault

[Vicky.]

Sorry she is the rude one. It is the height of bad manners to make a telephone call while you are being served.

Agree with this.

Also rude as **** when shop workers natter on to the person they are serving, even long after the person has paid..making themselves take ages to serve you. Happened to me yesterday :bored:

[Suze]

How hard was it for that customer to ring her brother either before she reached the till, or just after she had paid. I agree about the chatting after the serving, Vicky, it is really annoying. If it is a quick minute of chat I am not bothered, but a few times they just chat like they are oblivious to customers waiting to be served at counters or at checkouts.

[Niamh.]

Sorry she is the rude one. It is the height of bad manners to make a telephone call while you are being served.

Agree with this.

Also rude as **** when shop workers natter on to the person they are serving, even long after the person has paid..making themselves take ages to serve you. Happened to me yesterday :bored:

Agree with both of these, it's the height of ignorance, more so in this womans case cos she was the one who actually made the call, she wasn't even answering it. Could she not have waited till she was finished at the checkout?

[Niamh.]

How hard was it for that customer to ring her brother either before she reached the till, or just after she had paid. I agree about the chatting after the serving, Vicky, it is really annoying. If it is a quick minute of chat I am not bothered, but a few times they just chat like they are oblivious to customers waiting to be served at counters or at checkouts.

Oh or they continue to chat as they're serving you, this really pisses me off especially if I need to ask for something behind the counter as well as what I put on the counter, and you have to interrupt them to ask, it's such bad customer service and so bloody rude as well

[Marc]

PEOPLE NEED SLAPPING

ahh

[Me. I Am Salman]

Idiot checkout assistant, she should have just done her job properly.

[Roy Mars III]

I don't see the big deal if the customer is on the phone. Sure it's probably rude, but an over reaction to refuse to serve her.

There would be a problem if it was the other way around though

[Vicky.]

I don't see the big deal if the customer is on the phone. Sure it's probably rude, but an over reaction to refuse to serve her.

There would be a problem if it was the other way around though

This happens in our corner shop all the time. The guys who work there are literally constantly on their phones, I dont know how they have so much credit, or so many people to talk to...if you ask for a gas or electric topup (that requires 2 hands) they actually sigh at you and give you the evil eye.

[GiRTh]

I don't see the big deal if the customer is on the phone. Sure it's probably rude, but an over reaction to refuse to serve her.

There would be a problem if it was the other way around thoughAgree.

I don't see an issue with the customer being on the phone. Its rude but not rude enough to refuse to serve someone. You go to shops in other countries and the assistant will ignore you and carry on chatting to their friends.

[Cherie]

Apart from being rude if you are in queue behind a person on their phone it slows them right down, as they are packing with one hand. Also the person on the till has to scan so many items per minute or they are hauled over the coals by their manager, so from their point of view they will be getting it in the neck for this persons rudeness. I knew someone who works at Tesco and they get hauled in regularly for not reaching their targets.

[Moviefan]

I work on Till and I do sever people when they on their phones.

It dose not bother me at all and I don't think it's rude at all.

[Marc]

I don't see the big deal if the customer is on the phone. Sure it's probably rude, but an over reaction to refuse to serve her.

There would be a problem if it was the other way around though

Hopefully she'll learn from this. Hopefully everybody will learn from this!!!!!!!!

[Ellen]

Making a quick call for your brother to pick you up is different to having a full on conversation.

[Marc]

I hope she's jailed

[LemonJam]

As someone who's worked on tills for almost 5 years I can honestly say I've never cared if someone's on the phone or not.

[zotler.]

When I am serving people at work and they're on the phone, I just don't try and talk to them, lol. I quietly ask them for their advantage card and tell them to pay and let them go. *Shrugs*

Saves me the small talk, yo. IDGAF if they're on the phone.

[Livia]

http://i.dailymail.co.uk/i/pix/2013/07/02/article-2353581-1A9F71B1000005DC-421_634x490.jpg
.................. 'I couldn’t believe how rude she was.’



What an ignorant bitch. Sadly, some people think that people who work in shops are beneath them and that they don't owe them any kind of courtesy. And I hear Sainsbury's apologised and sent her some vouchers! Disgraceful. They should have told her to get some manners.

[arista]

Agree with this.

Also rude as **** when shop workers natter on to the person they are serving, even long after the person has paid..making themselves take ages to serve you. Happened to me yesterday :bored:


Yes
they can't if you have Headphones on , though

[michael21]

hold on a min there a News Shopper website :amazed:

[michael21]

as for the phone lady just give her double nectar points :idc:


also its odd that this is the week Sainsburys did a deal with a phone prider

http://www.guardian.co.uk/business/2013/jul/01/sainsburys-accused-tax-hypocrisy-vodafone-deal

does lots of suspect signs :suspect::suspect::suspect: :suspect::suspect::suspect:

[Cherie]

What an ignorant bitch. Sadly, some people think that people who work in shops are beneath them and that they don't owe them any kind of courtesy. And I hear Sainsbury's apologised and sent her some vouchers! Disgraceful. They should have told her to get some manners.

Exactly.

How many people would sit wait in a queue for their GP, and then make a call once they are sat in the chair in from of him/her.

[mizzy25]

it is very rude imo

[Nedusa]

This checkout worker was probably not having a good day and this lady's rudeness pushed her over the edge. She should not have refused to serve the customer but the customer could have waited a few minutes to make her call.It is very disrespectful to the checkout worker imo.

Mobile phone reception areas should be more selective so certain areas become receptionless

[Roy Mars III]

I work in retail and I would say 80% + of customers are complete pricks. I used to actually like people before I started my job. Still the best way to deal with rude people is just try get on with it and not make a fuss, it is really not worth it in the end. In most retail businesses they put the customer before the employee no matter who's at fault

[Benjamin]

Idiot checkout assistant, she should have just done her job properly.

Nope. The lady on the phone is the idiot. It's just rude. I once kicked somebody out of the juicebar I ran because they were on the phone, I asked them to take their call outside and they got pissy, but sorry, not everyone wants to hear your call and especially if someone is trying to serve you, it's just plain ignorance and bad manners.

[arista]

Nope. The lady on the phone is the idiot. It's just rude. I once kicked somebody out of the juicebar I ran because they were on the phone, I asked them to take their call outside and they got pissy, but sorry, not everyone wants to hear your call and especially if someone is trying to serve you, it's just plain ignorance and bad manners.


Sure
But so long as they pay for the Food
thats all that matters.


Sainsburys back the Customer


Life In The Fast Lane

[arista]

Dom Jolly is on SkyNewsHD after the break
talking about mobiles and this case

[Angel67]

It is rude when someone expects to receive tip top service yet they don't have the decency to give you their full attention as they're on the phone. However, I do think the Sainsbury's operative went a bit too far with this.

I would simply scan faster, like my life depended on it and then NOT pack....afterall, you cannot make the obligatory offer to bag pack if the person is on the phone :spin:

[Livia]

I like your style, Angel67...

[BigSister]

My mum would do the same I think as she gets really annoyed when shes serving and someone is on the phone. I mean fair enough if she answered the phone mid queue but she could ask to ring back but if she deliberitaly rung someone in the queue that's just rude.

[Jords]

It could be an important call just do your job.

[Shaun]

yes let's refuse service because people aren't giving you full attention and not having something else to do

do your ****ing job.

[lostalex]

What about when you are checking out and the cashier is chatting with her co-workers and completely ignoring you? I've had that happen many times and it's equally as rude. imho.

[Z]

Sounds like the Sainsbury's employee went on a power trip. Their job is to put items through the till and take a payment; conversation isn't necessary beyond "do you have a Nectar card?", "do you need a hand with packing bags?" and "cash or card?" Of course it's rude to be on the phone when you're dealing with another person; but "the customer is always right" and there was no need to do this... or for this to become national news... sounds like the customer was an asshole, kicked up a fuss (how else did this become news?) and I'd imagine most of us would have done the same as the employee, but it was still inappropriate to do that.

[Samuel.]

I don't think she's rude or ignorant.

I also don't think this story warrants discussion :p

[Kazanne]

She was rude,people need to get their heads out of their mobiles for at least 5 mins during the day,I hate the things.

[arista]

No The Customer Pays the same
they do not have to talk to the Worker at the Till
just pay the bill.

And Sainsburys back the Customer


The Till Worker is Wrong
Utter Fact

[arista]

I don't think she's rude or ignorant.

I also don't think this story warrants discussion :p


It was just Debated on BBC1 Breakfast

The Shop Worker is in the Wrong

[Cherie]

No The Customer Pays the same
they do not have to talk to the Worker at the Till
just pay the bill.

And Sainsburys back the Customer


The Till Worker is Wrong
Utter Fact

No of course you don't have to interact with the shop worker, and of course Sainburys will back the customer, they are not going to do a Ratners are they???

It all comes down to common courtesy and a little bit of respect for your fellow human beings.

[armand.kay]

I dont get whats wrong with it was the cashier realy execting a conversation withe the costomer. I would of just got on with it I am getting paid.

[Z]

I feel like it would be like a waiter coming over to your table and telling you it's rude to put your elbows on the table and he won't give you your food until you take your elbows off the table. It's not his place to say that and the customer would probably complain that the employee is refusing them service on unreasonable grounds and of course the restaurant would formally have to support the customer. It doesn't make the waiter's comments incorrect, but the course of action is inappropriate.

[Jake.]

Kind of agree the employee should have just got on with it, I'm always serving rude bastards who are on the phone

[Cherie]

Kind of agree the employee should have just got on with it, I'm always serving rude bastards who are on the phone


sometimes you need to make a stand, and on this day this employee did just that, and good for her, I presume it is a her.:joker:

[arista]

Kind of agree the employee should have just got on with it, I'm always serving rude bastards who are on the phone


Good
you will go far



Feel The Force

[Ramsay]

what a completely pointless story

[arista]

what a completely pointless story



Enough for a 10mins debate
on BBC1 and ITV1HD
and Ch5HD,
all today

[Kizzy]

Without knowing the context in which this happened it's hard to form an opinion, I can see both sides here.

[joeysteele]

Unless the call was urgent then I would think more that she was rude than not.
I hate phones and never answer mine when in a store.

However I have had checkout operators only actually acknowledge me when stating the total of the goods and giving me change.
At the lottery counter, I have had worse, a few times I have never had a word said between me and the assistant, she takes the slip then takes the money while constantly chatting to another assistant.

Being rude works both ways but the operator in this case,I would say, was wrong refusing to serve her.

[arista]

Without knowing the context in which this happened it's hard to form an opinion, I can see both sides here.



http://www.dailymail.co.uk/news/article-2353581/Sainsburys-customer-shocked-checkout-assistant-refuses-serve-mobile.html#ixzz2Xy2vLliL


Its all there
That link is OK for you to Click
Kizzy

[Kizzy]

Hmm, not sure I trust their reporting style not be totally biased towards the young professional.
The article was a little one sided, where was the till op's view?

[arista]

Hmm, not sure I trust their reporting style not be totally biased towards the young professional.
The article was a little one sided, where was the till op's view?


She is the Female Worker


The Customer was not being served
Sainsburys back the Female Customer
Thats what matters
Kizzy

[Kizzy]

I don't see the gender as relevant, there is no interview with the till op to give her side, all we have is the 'affronted' woman and the store.

[arista]

I don't see the gender as relevant, there is no interview with the till op to give her side, all we have is the 'affronted' woman and the store.



She does not want to get downgraded
to trolley collections

[michael21]

Enough for a 10mins debate
on BBC1 and ITV1HD
and Ch5HD,
all today

no there get paid to talk about thing slow news day this is what we get

[Kizzy]

She does not want to get downgraded
to trolley collections

She deserves her right to reply, Nothing wrong with folk who collect trolleys arista.

[michael21]

She deserves her right to reply, Nothing wrong with folk who collect trolleys arista.

there is they so slow i always waiting for a trolley

[Amy Jade]

My cousin works on tills in Tesco and he said you have to follow a process to make sure you full fill the 'happy to help'

Greet the person, offer to pack the bags, chat while scanning and a nice parting comment

Technically the till lady could not do that because the shopper was too rude to wait to make a call, if she had taken if thats fine but to make a call just before being served is rude imo