Aldi allows muslim workers to refuse to sell alcohol

[reece(:]

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Thoughts? I am conflicted!

[Jordan.]

Tragic

[Niamh.]

Well I was going to say they should be made to do it but then I'm remembering in our local shop any staff under 18 aren't allowed to sell alcohol either and you have to go to another till :think:

[Beso]

Hardly an issue really..they should have proper signs saying the reason though..big large ones with bright lettering and large arrows pointing at the cashier.

[Cal.]

Wow Salman really kicked up a fuss

[Will.]

State of it

[Underscore]

I'd get it if they actually had to touch it but they don't really

Just another reason we should convert everywhere to self checkouts

[Jamie89]

I don't like it tbh, if someone for whatever reason is against serving alcohol then they shouldn't apply for a job where they'll need to do that. As much as I normally hate the usual 'PC gone mad' cliche that seems to get thrown around all the time, I do actually think that this is an example of it. It just seems to go against common sense on the part of both parties, the worker and the shop, and it's the customers who are going to end up being put off by it so it's only going to end up harming the business, so as well as everything else it's just kinda dumb.

Hardly an issue really..they should have proper signs saying the reason though..big large ones with bright lettering and large arrows pointing at the cashier.

So you don't have an issue with the policy, but you do have an issue with the cashier not being shamed over it?
It's up to the shop to take responsibility for their own decisions, not blame them on their staff, they didn't have to do this. Employees of all religions make unreasonable requests at work all the time it doesn't mean the employer has to agree to them.

[jaxie]

My mum is an alcoholic and I've never touched alcohol, I was always the drive home! I would hate to have the loss of self control and I don't like the taste anyway.

This thread made me wonder, if I worked for them, if they'd be willing to do the same for me?

If this is a consideration for any employee who has objections to alcohol then I guess that's ok, if a little inconvenient, if not then it's outrageous.

[Tom4784]

When working in retail you have to be comfortable handling and selling all products that are available. It creates more work for other people on the tills otherwise. He should have probably been placed in a role that better suited his religious needs without inconveniencing anyone else like handling stock or delivery.

The guy in the original tweet is a bigoted arsehole though 'appeasement?' really?

[Niamh.]

My mum is an alcoholic and I've never touched alcohol, I was always the drive home! I would hate to have the loss of self control and I don't like the taste anyway.

This thread made me wonder, if I worked for them, if they'd be willing to do the same for me?

Probably not, I'd imagine employers are pretty terrified of being sued for racism/religious intolerance

[Greg!]

Sorry but I do not agree with this one bit. A ****ing joke. WHY work somewhere that sells alcohol if you're so against it?

[reece(:]

If this is a consideration for any employee who has objections to alcohol then I guess that's ok, if a little inconvenient, if not then it's outrageous.

Agree with this, it should be equal for all - whatever way.

[jaxie]

Probably not, I'd imagine employers are pretty terrified of being sued for racism/religious intolerance

See that is when it becomes a problem, don't I have the same rights as someone who has a religious objection? After all my objection would at least be a real one, based on years of living with someone whose life was destroyed by drink, and not based on a lack of proof.

[Tom4784]

My mum is an alcoholic and I've never touched alcohol, I was always the drive home! I would hate to have the loss of self control and I don't like the taste anyway.

This thread made me wonder, if I worked for them, if they'd be willing to do the same for me?

If this is a consideration for any employee who has objections to alcohol then I guess that's ok, if not then it's outrageous.

The place I work for has special exceptions and such for alcoholism and addiction. They get more sick leave and such for falling off the wagon as long as they admit they have a problem and actively seek help and treatment. I don't think there's any official rules for the example you mentioned but it would be down to the management team to hear your concerns and act on them. Probably wouldn't be a big deal to put you on a section you were comfortable with in that case.

[Niamh.]

See that is when it becomes a problem, don't I have the same rights as someone who has a religious objection? After all my objection would at least be a real one and not based on a lack of proof.

I totally agree with you. Religion has no place in the work place etc. I remember when i worked in a bar in London this chef who made the bar food would stop working to pray at certain times of the day, one of these times was right in the middle of lunchtime, it was ridiculous

[Dominic]

:umm2:

[jaxie]

I totally agree with you. Religion has no place in the work place etc. I remember when i worked in a bar in London this chef who made the bar food would stop working to bar at certain times of the day, one of these times was right in the middle of lunchtime, it was ridiculous

Well I haven't made any secret of my views on religion but it just amazes me how much people/business will fall over themselves to be agreeable based on religion which has no shred of proof.

[Niamh.]

Well I haven't made any secret of my views on religion but it just amazes me how much people/business will fall over themselves to be agreeable based on religion which has no shred of proof.

They only do it for fear of being sued, so the state should bear the responsibility for that imo. If businesses could say no to requests like these without the threat of being sued then I guarantee not many would agree to them

[jaxie]

They only do it for fear of being sued, so the state should bear the responsibility for that imo. If businesses could say no to requests like these without the threat of being sued then I guarantee not many would agree to them

And yet nothing is done for people who have lived in families where they've had to put up with addiction and its ramifications. Funny old world we live in. :shrug:

Interesting none the less. Makes you want to know if anyone has raised those kind of objections to serving alcohol and what response they got.

I kind of agree with other posters that it seems stupid to put this particular employee on the till.

[Beso]

I don't like it tbh, if someone for whatever reason is against serving alcohol then they shouldn't apply for a job where they'll need to do that. As much as I normally hate the usual 'PC gone mad' cliche that seems to get thrown around all the time, I do actually think that this is an example of it. It just seems to go against common sense on the part of both parties, the worker and the shop, and it's the customers who are going to end up being put off by it so it's only going to end up harming the business, so as well as everything else it's just kinda dumb.



So you don't have an issue with the policy, but you do have an issue with the cashier not being shamed over it?
It's up to the shop to take responsibility for their own decisions, not blame them on their staff, they didn't have to do this. Employees of all religions make unreasonable requests at work all the time it doesn't mean the employer has to agree to them.

Shamed?

Wtf, he should be proud that everyone knows he is a good muslim boy.

[Alf]

Their business, they can do what they like. If you don't like it, don't shop there.

[Tom4784]

Their business, they can do what they like. If you don't like it, don't shop there.

Quite true tbh.

[Denver]

So what happens if all available cashiers are Muslim?

[Kizzy]

It is a bit silly, they work in customer service, if you can't serve the customer work in a different part of the store and let someone else do the tills :/

[Will.]

Their business, they can do what they like. If you don't like it, don't shop there.

But then why have alcohol available if your not going to let people pay for it. :conf:

[Littlegreen]

Say for example I was working for them, would they be as accommodating if I as a vegetarian refused to handle meat goods?

I respect religion and a person's faith completely, but the job is to serve the customer.

[Niamh.]

What about handling ham or bacon etc?

[Denver]

Its like Mcdonalds refusing to sell Burgers because the meat isnt halal just because a few members of staff are uncomfortable

[Oliver_W]

When working in retail you have to be comfortable handling and selling all products that are available. It creates more work for other people on the tills otherwise. He should have probably been placed in a role that better suited his religious needs without inconveniencing anyone else like handling stock or delivery.

The guy in the original tweet is a bigoted arsehole though 'appeasement?' really?

This is what I pretty much was gonna say (Y)

[ebandit]

Their business, they can do what they like. If you don't like it, don't shop there.

...or load your booze onto that till and if the member of staff refused to

serve ya aldi would soon have to get another member of staff to attend

Mark L

[Alf]

But then why have alcohol available if your not going to let people pay for it. :conf:You'd have to ask the store manager, or someone even higher up that question.

[Novo]

He can piss off, the £2 Taurus pear cider comes before Allah

[RichardG]

It's ridiculous bc surely he can touch the bottle

At the same time it's not hard to just walk to the till next to him so idk what to say really

[smudgie]

Nah, if you are so against alcohol then you are already taking a wage from people that sell it.
Either let it through the till or work elsewhere.:shrug:

[Withano]

Thats not the job for him is it really. Have him stock shelves or sumin.

[Suze]

It's ridiculous imo. So can a vegan/vegetarian refuse to handle meat and dairy products when on the tills? Easy way round it I suppose is if people express a right to avoid such tills whether purchasing alcohol or not.

[bots]

so what next, vegetarians refuse to sell meat or anything containing animal product. Not selling sweets because it is leading to obesity, not selling condoms because they are anti birth control.

If one group is allowed to not sell something when its freely available in the store and LEGAL, then they shouldn't be in that role.

[Headie]

Is it not just because he's under 18 :think:

[Alf]

Is it not just because he's under 18 :think:Well Aldi have given a statement, and not mentioned that is the reason. So my guess would be the reason is something different to that.

[Niamh.]

Is it not just because he's under 18 :think:

They do that in my local shop

[y.winter]

This is really ridiculous. If someone can't handle the basic requirement of his job, it's their own issue. The costumers shouldn't be "punished" for it.

[T*]

If you don't want to do the job then you shouldn't apply for it, it's a tad messy

[T*]

I don't like it tbh, if someone for whatever reason is against serving alcohol then they shouldn't apply for a job where they'll need to do that. As much as I normally hate the usual 'PC gone mad' cliche that seems to get thrown around all the time, I do actually think that this is an example of it. It just seems to go against common sense on the part of both parties, the worker and the shop, and it's the customers who are going to end up being put off by it so it's only going to end up harming the business, so as well as everything else it's just kinda dumb.


Agree with all of this

[Daniel-X]

A mess, don't apply for the job if you're uncomfortable with it and let it go to someone else who won't inconvenience the customers.

[Cherie]

Well I was going to say they should be made to do it but then I'm remembering in our local shop any staff under 18 aren't allowed to sell alcohol either and you have to go to another till :think:

That's a bit different as its illegal, do they not sell bacon either? What about food in general at Ramadan...stupidity!

[Niamh.]

That's a bit different as its illegal, do they not sell bacon either? What about food in general at Ramadan...stupidity!

Yeah I was thinking that afterwards about the bacon etc religious beliefs shouldn't interfere with the job you were hired for

[Cherie]

It's ridiculous bc surely he can touch the bottle

At the same time it's not hard to just walk to the till next to him so idk what to say really

Have you seen the queues at Aldi :joker:

[T*]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

[Niamh.]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

:laugh:

[reece(:]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

Dd

[Cherie]

This is the sort of thing that annoys people it's nothing to do with brown skin or religion its the unnecessary bending over backwards

[y.winter]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

I love T*esco :laugh:

[Cherie]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

:joker:

[Rob!]

Having worked in retail for over 14 years I can tell you what an absolute pain in the ass this kind of thing would be to implement, especially when it's busy. Honestly, if you're not prepared to sell alcohol for any reason, the most logical thing would surely be to just not till train that particular member of staff. Saving on inconvenience, embarrassment and if that tweet is anything to go by, abuse.

[Cherie]

Remember when Lostie had an issue selling mouse traps, the precedent is now in place :omgno:

[GiRTh]

Strange decision. Its their shop and they can manage it as they want but this might set a precedent.

[Greg!]

A mess, don't apply for the job if you're uncomfortable with it and let it go to someone else who won't inconvenience the customers.

Exactly. I tried bloody applying for Aldi and they fookin rejected me in the middle of an automated online questionaire bc I must have ticked the wrong box. But this guy gets a job at one of their stores but he can't even do the job properly :umm2:

[Will.]

Exactly. I tried bloody applying for Aldi and they fookin rejected me in the middle of an automated online questionaire bc I must have ticked the wrong box. But this guy gets a job at one of their stores but he can't even do the job properly :umm2:

Oh wow mess, don't worry Hun you're too good for Aldi <3

[Greg!]

Oh wow mess, don't worry Hun you're too good for Aldi <3

I know babes. I SHANT be stepping into any of their stores any time soon.

[Greg!]

Apart from to buy their cheap and gorgeous version of irn bru

[Cherie]

Strange decision. Its their shop and they can manage it as they want but this might set a precedent.

You say that but remember the Christian Bakers, that was their shop too :laugh:

[Greg!]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

Cackling omg

[Will.]

I know babes. I SHANT be stepping into any of their stores any time soon.

Same, I'll stick to my M&S Waitrose and Sainsbury's. x

[GiRTh]

You say that but remember the Christian Bakers, that was their shop too :laugh:True. I hope there isnt a court battle like in that case but I think this might go a bit further too.

[Cherie]

True. I hope there isnt a court battle like in that case but I think this might go a bit further too.

An independant shop v a massive chain with far more ramifications for the public, tbf I don't think many Muslims have an issue selling alcohol after all many of them own off licences and smaller shops, which makes this decision even more ridiculous

[GiRTh]

An independant shop v a massive chain with far more ramifications for the public, tbf I don't think many Muslims have an issue selling alcohol after all many of them own off licences and smaller shops, which makes this decision even more ridiculousAgree. Its a strange decision.

[Jack_]

I mean the easiest option here would be to give him a different role in the store but in all honesty if I saw this I'd just think 'okay, let me find the next till', buy my alcohol and leave :shrug: wouldn't then kick up a fuss about it on Twitter for retweets

Well Aldi have given a statement, and not mentioned that is the reason. So my guess would be the reason is something different to that.

I doubt that's the reason either but to be fair I don't know what the legality would be of publicly declaring the age of one of your employees, particularly if/when they are A) underaged and B) actually pictured. Surely there'd be some sort of data protection laws against that kind of thing?

You say that but remember the Christian Bakers, that was their shop too :laugh:

I see the comparison but that was a little different in the sense they were refusing point blank to serve a customer a cake with a message they disagreed with, whereas in this Aldi you can still buy alcohol, just not at that particular checkout

[Cal.]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

:joker:

[Cherie]

I mean the easiest option here would be to give him a different role in the store but in all honesty if I saw this I'd just think 'okay, let me find the next till', buy my alcohol and leave :shrug: wouldn't then kick up a fuss about it on Twitter for retweets



I doubt that's the reason either but to be fair I don't know what the legality would be of publicly declaring the age of one of your employees, particularly if/when they are A) underaged and B) actually pictured. Surely there'd be some sort of data protection laws against that kind of thing?



I see the comparison but that was a little different in the sense they were refusing point blank to serve a customer a cake with a message they disagreed with, whereas in this Aldi you can still buy alcohol, just not at that particular checkout

Both are for religious reasons? other bakeries are available. All they needed to do was treat him like an under 18 and have a store manager check the alcohol through, that for Aldi would have been a bit problematic as there never seems to be a manager available ..

[Cal.]

Managers/bosses are dumb af anyway. They probably put him on tills over someone who could sell everything just for the fact they could. My bosses repeatedly put people bad at certain jobs on that specific job just because they can.

[Cherie]

Managers/bosses are dumb af anyway. They probably put him on tills over someone who could sell everything just for the fact they could. My bosses repeatedly put people bad at certain jobs on that specific job just because they can.

you are probably right

[Firewire]

What if he was a recovering alcoholic who still wanted to keep his job?

[Jack_]

[/B]

Both are for religious reasons? other bakeries are available. All they needed to do was treat him like an under 18 and have a store manager check the alcohol through, that for Aldi would have been a bit problematic as there never seems to be a manager available ..

The religion isn't the issue, it is whether or not the customer is being discriminated against by not being allowed to purchase something. The bakery refused to bake a cake that a customer requested, Aldi is not refusing to sell alcohol, just saying that you cannot do so at one particular checkout. The customers aren't being forced to go to another supermarket.

[jaxie]

'hello gals i'm tom and i'm your cashier today, i wont be scanning anything with carbs though because i'm on a diet so put that bread away! http://i.imgur.com/H9Dgtld.gif'

:laugh: No cake then?

[Lostie!]

This is definitely pretty unnecessary since he's not actually coming into contact with alcohol itself (and really should get a job somewhere that doesn't sell alcohol if it's such an issue), but the guy who decided to take a picture and shame the cashier on social media is a prick of the highest order.

[DemolitionRed]

This stuff has been going on for ever. M&S and Tesco's allow staff to choose re-selling alcohol. Tesco's won't serve you alcohol at all if you have a minor with you.

The problem for these shop owners is, without good grounds, if workers are made to compromise their religious beliefs, they could risk a claim for discrimination. Exactly that has happened over Christians refusing to work on Sunday.

It doesn't just cover 'right to religious freedom' either. 'Equality and Human Rights Commission' advise that in exceptional cases, i.e a religion and a belief (that doesn't have to be religious) should always be considered by the employer.

[Crimson Dynamo]

Sad to see a brainwashed child and company pander to a superstition

Utterly vile in 2017

[TomC]

Wow seems I'm in the minority here! I was gonna say just use another till you entitled bish :umm2: Maybe that's cos I'm sick of entitled customers working in customer service tho

[Crimson Dynamo]

Surely he can't sell bacon?

[Crimson Dynamo]

Or infadel?

[Brillopad]

The religion isn't the issue, it is whether or not the customer is being discriminated against by not being allowed to purchase something. The bakery refused to bake a cake that a customer requested, Aldi is not refusing to sell alcohol, just saying that you cannot do so at one particular checkout. The customers aren't being forced to go to another supermarket.

It is the issue if it is getting special treatment. What you do for one 'cause' you have to do for all otherwise it is favouritism and that is not acceptable. No religion should get preferential treatment.

[Cherie]

Wow seems I'm in the minority here! I was gonna say just use another till you entitled bish :umm2: Maybe that's cos I'm sick of entitled customers working in customer service tho

Without the entitled customers you would have no job, the old adage the customer is always right should be your mantra :hee:

[Tom4784]

Without the entitled customers you would have no job, the old adage the customer is always right should be your mantra :hee:

Customers are ****ing morons that don't know their elbow from their arse and we owe them nothing but disdain.

It doesn't surprise me to see that the person making the complaint is a baby boomer, while I don't agree with people on Tills refusing to sell beer in legal situations since it creates more work for everyone, it's so typically self entitled of a Baby Boomer to kick up needless fuss about it rather than do the sensible thing and moving to another till.

In all my experience in customer service, it's always the older generations that tend to be difficult and abusive. Never had any issues with teenagers or younger people, if you tell them you can't serve them or they have to wait because you are dealing with another issue then they accept it and move on without trouble. Tell that to an older person and there's a good chance they'll throw a tantrum.

[Cherie]

Customers are ****ing morons that don't know their elbow from their arse and we owe them nothing but disdain.

It doesn't surprise me to see that the person making the complaint is a baby boomer, while I don't agree with people on Tills refusing to sell beer in legal situations since it creates more work for everyone, it's so typically self entitled of a Baby Boomer to kick up needless fuss about it rather than do the sensible thing and moving to another till.

In all my experience in customer service, it's always the older generations that tend to be difficult and abusive. Never had any issues with teenagers or younger people, if you tell them you can't serve them or they have to wait because you are dealing with another issue then they accept it and move on without trouble. Tell that to an older person and there's a good chance they'll throw a tantrum.


I used to work in the service industry I never found that at all? both old and young could be assholes, and to suggest anything else is ridiculous, maybe that is your experience so maybe you need to look at yourself in these situatiosn since you seem to antagonise just one generation :umm2: anyone would think you were the only person ever to work in a customer related industry tsk tsk

[Tom4784]

I used to work in the service industry I never found that at all? both old and young could be assholes, and to suggest anything else is ridiculous, maybe that is your experience so maybe you need to look at yourself in these situatiosn since you seem to antagonise just one generation :umm2: anyone would think you were the only person ever to work in a customer related industry tsk tsk

I'm nothing if not professional towards everyone at work, even if they are screeching abuse at me so your strangely pointed accusation doesn't really hold water. You should probably try to accept other peple's opinions, Cherie. You don't have to agree with them but to try to discredit them with baseless accusations is rather low considering we're not actually debating anything.

Your last little dig doesn't even make contextual sense, when did I make out I was?

[Lostie!]

Without the entitled customers you would have no job, the old adage the customer is always right should be your mantra :hee:

That shouldn't be anyone's mantra because it's not true. Just a silly cliche that should be left in the past.

[Crimson Dynamo]

Customers are ****ing morons that don't know their elbow from their arse and we owe them nothing but disdain.
/snip.


i have read some stuff on Tibb but

wow, that is quite the something

:umm2:

[Cherie]

I'm nothing if not professional towards everyone at work, even if they are screeching abuse at me so your strangely pointed accusation doesn't really hold water. You should probably try to accept other peple's opinions, Cherie. You don't have to agree with them but to try to discredit them with baseless accusations is rather low considering we're not actually debating anything.

Your last little dig doesn't even make contextual sense, when did I make out I was?

I just find it odd that you have trouble with just one generation, even you must acknowledge that every generation has its assholes? maybe you are just unlucky or maybe you have an attitude problem which you are not aware of? just a bit of constructive criticism for you Dez you don't have to take it obviously

[Cherie]

That shouldn't be anyone's mantra because it's not true. Just a silly cliche that should be left in the past.

With all due respect the customer and how you treat them will make or break a company, ask Gerard Ratner

[Crimson Dynamo]

That shouldn't be anyone's mantra because it's not true. Just a silly cliche that should be left in the past.

when you run your own business it certainly is

the skill is in always maintaining so but having stated conditions and practices that protect you from abuse

Amazon are a perfect example of this

[Tom4784]

i have read some stuff on Tibb but

wow, that is quite the something

:umm2:

You have either never worked in retail or any public facing role or you are part of the problem yourself.

Or, you're acting shocked because I said it and you want to make out that I said something horrible just to see if you can stir something up.

[Crimson Dynamo]

You have either never worked in retail or any public facing role or you are part of the problem yourself.

Or, you're acting shocked because I said it and you want to make out that I said something horrible just to see if you can stir something up.

I just cant believe anyone with such an attitude works with customers

its shocking

[Lostie!]

With all due respect the customer and how you treat them will make or break a company, ask Gerard Ratner

Treating customers with respect and telling them they're right when they're wrong aren't the same thing. You don't have a special right to go into a store and treat the workers like pieces of dog **** just because you're "the customer". Plenty of other customers manage to be perfectly nice, it's not that difficult.

Respect goes both ways. What about the customers who have a habit of tampering with stock because they think they for some reason have a right to open things without buying them or who leave litter in the aisles (and hidden behind stock in some cases)? They're "right" just because they happened to set foot in the store?

I treat every single customer I meet with respect upon meeting them but, like every person on the planet, I have a limit for how much arseholery I can take. I won't flat out turn round and tell them I think they're an arsehole but I also won't fluff up their ego and treat them like they're absolutely justified in being an arsehole when they're not.

And frankly, if I saw some dickhead like the guy in this story trying to take a picture of me to get some attention on Twitter, I'd happily lose my job for the chance to let them know what pond life they were.

[Tom4784]

I just find it odd that you have trouble with just one generation, even you must acknowledge that every generation has its assholes? maybe you are just unlucky or maybe you have an attitude problem which you are not aware of? just a bit of constructive criticism for you Dez you don't have to take it obviously

When did I say that? It's in my experiences that customers of older generations tend to cause more trouble and I know a lot of people that would say the same. I've never said that younger people can't be arseholes, I've just said that I experience abuse and trouble from older generations more often. You've just made a lot of assumptions and you're trying to force them down my throat.

I made a post detailing my experiences and, out of nowhere and based on nothing, you essentially told me that I'm bad at my job and I must be offending people to receive the abuse I have gotten when you know absolutely nothing about me or my work. I could have easily said the same to you in response but I'm not gonna cast aspersions on you and your job because I don't know anything about your situation and making such accusations is below me.

'Constructive' criticism is only helpful if you actually know what you are talking about, You weren't giving me advice you were having a pop at me and you thought you were being subtle about it but you aren't.

[Tom4784]

I just cant believe anyone with such an attitude works with customers

its shocking

So the latter then, okay.

You need better bait.

[Crimson Dynamo]

So the latter then, okay.

You need better bait.

Its you making the shocking statements about people/customers

own it

[bots]

Customers are ****ing morons that don't know their elbow from their arse and we owe them nothing but disdain.

It doesn't surprise me to see that the person making the complaint is a baby boomer, while I don't agree with people on Tills refusing to sell beer in legal situations since it creates more work for everyone, it's so typically self entitled of a Baby Boomer to kick up needless fuss about it rather than do the sensible thing and moving to another till.

In all my experience in customer service, it's always the older generations that tend to be difficult and abusive. Never had any issues with teenagers or younger people, if you tell them you can't serve them or they have to wait because you are dealing with another issue then they accept it and move on without trouble. Tell that to an older person and there's a good chance they'll throw a tantrum.

Not wishing to be confrontational, but if you start off with that attitude toward any demographic its no surprise that they respond in kind.

Interaction requires respect from both sides it's as simple as that.

[Wizard.]

Well Masood from Eastenders can go to a pub and be around alcohol why can't this guy serve it? Plenty of muslims drink, gamble, do drugs behind closed doors. Or make him do the shelf stacking, cleaning or stock take. Seems to me this guy wants the cushy job of working at a till but still refuses to do his job properly.

[Tom4784]

Not wishing to be confrontational, but if you start off with that attitude toward any demographic its no surprise that they respond in kind.

Interaction requires respect from both sides it's as simple as that.

Well you see, when I interact with anyone at work, I don't tend to open conversations by telling them that their generation has the biggest percentage of arseholes that I encounter on a day to day basis, shockingly enough.

I just smile, be polite and respond how I'm supposed to because people don't always say what's on their mind, some people are capable of tact.

[Northern Monkey]

Not much needs to be said.The picture speaks for itself tbh.

[Denver]

Nobody answered my Question?

What if all cashiers refuse to do so?

[Cherie]

Treating customers with respect and telling them they're right when they're wrong aren't the same thing. You don't have a special right to go into a store and treat the workers like pieces of dog **** just because you're "the customer". Plenty of other customers manage to be perfectly nice, it's not that difficult.

Respect goes both ways. What about the customers who have a habit of tampering with stock because they think they for some reason have a right to open things without buying them or who leave litter in the aisles (and hidden behind stock in some cases)? They're "right" just because they happened to set foot in the store?

I treat every single customer I meet with respect upon meeting them but, like every person on the planet, I have a limit for how much arseholery I can take. I won't flat out turn round and tell them I think they're an arsehole but I also won't fluff up their ego and treat them like they're absolutely justified in being an arsehole when they're not.

And frankly, if I saw some dickhead like the guy in this story trying to take a picture of me to get some attention on Twitter, I'd happily lose my job for the chance to let them know what pond life they were.


You have moved the goalposts there, I am talking about serving customers, if they are rude or demanding as long as they are not verbally or physically abusive, the job of the customer service assistant it to remain calm, polite and unflustered, that is what they are paid to do, not to be equally rude back just because they are annoyed about it, they are being paid to do a job not to have a jolly lovely time and that includes dealing with difficult customers. The problem seems to be firms today take staff on and offer little or no training in how to handle difficult situations.

[Brillopad]

Nobody answered my Question?

What if all cashiers refuse to do so?

Then they should all have to do so. No exceptions.

[Cherie]

When did I say that? It's in my experiences that customers of older generations tend to cause more trouble and I know a lot of people that would say the same. I've never said that younger people can't be arseholes, I've just said that I experience abuse and trouble from older generations more often. You've just made a lot of assumptions and you're trying to force them down my throat.

I made a post detailing my experiences and, out of nowhere and based on nothing, you essentially told me that I'm bad at my job and I must be offending people to receive the abuse I have gotten when you know absolutely nothing about me or my work. I could have easily said the same to you in response but I'm not gonna cast aspersions on you and your job because I don't know anything about your situation and making such accusations is below me.

'Constructive' criticism is only helpful if you actually know what you are talking about, You weren't giving me advice you were having a pop at me and you thought you were being subtle about it but you aren't.

and I responded that your experience seems to be a bit odd, how is that having a pop at you? you made the opening post I didn't dream up that you said it, and as for not knowing how you do your job, you do a job on here so I can make assumptions on how you might be in a rl scenario.

[Cherie]

and to the people who say just use another till, Aldi's model is run on having as few tills open as possible so if everyone with alcohol moves to the other till that is open it will make for a bit of a long wait.

[DemolitionRed]

Personally, I think the people applying for these jobs should be told that they may have to sell alcohol. I don't though, think we should be making this thread just another dig at Muslims because it gets tedious.

[Crimson Dynamo]

Personally, I think the people applying for these jobs should be told that they may have to sell alcohol. I don't though, think we should be making this thread just another dig at Muslims because it gets tedious.

who is?

the poor boy has been brainwashed by his parents but the anger in the thread is at Aldi for allowing this


:shrug:

[Northern Monkey]

who is?

the poor boy has been brainwashed by his parents but the anger in the thread is at Aldi for allowing this


:shrug:
The question is not
'will Aldi allow it?'
it is
'will Allah allow it?'

[Crimson Dynamo]

do we even know if this is about the lads age and has nowt to do with his religion anyroad?

[Cherie]

Personally, I think the people applying for these jobs should be told that they may have to sell alcohol. I don't though, think we should be making this thread just another dig at Muslims because it gets tedious.

I would have the same issue with anyone creating an problem like this, for a start he is happy to take the job and the pay, but he wants to cherry pick, he should be put on the shop floor or in the warehouse, as his refusal to serve alcohol will impact on his colleagues on the tills and the customers. It's not particularly fair especially in Aldi where there 3 tills open is unusual.

[Jack_]

I've never worked in retail and even I know the customer isn't always right

screaming @ at the idea that they are tbqh. Have you seen the kind of **** people have to put up with?

[Cherie]

I've never worked in retail and even I know the customer isn't always right

screaming @ at the idea that they are tbqh. Have you seen the kind of **** people have to put up with?


keep screaming

[Cherie]

Imagine the scene in the days before Christmas, this guy will be sat twiddling his thumbs while his colleagues are over run :idc:

[Jack_]

keep screaming

https://media.giphy.com/media/xUA7bd1AQDjxdaKr5e/giphy.gif

[Crimson Dynamo]

I've never worked in retail and even I know the customer isn't always right

screaming @ at the idea that they are tbqh. Have you seen the kind of **** people have to put up with?

yes but we all know that

the trick is to always make them think they are, in order to get the business

in a competitive market you cant decide to lose sales because someone is a twat. you use sales techniques and charm to make them always feel in control, whilst at the same time picking their pocket for da cash money

"the customer is always right" is a sales technique in its self :hee:

[Tom4784]

You have moved the goalposts there, I am talking about serving customers, if they are rude or demanding as long as they are not verbally or physically abusive, the job of the customer service assistant it to remain calm, polite and unflustered, that is what they are paid to do, not to be equally rude back just because they are annoyed about it, they are being paid to do a job not to have a jolly lovely time and that includes dealing with difficult customers. The problem seems to be firms today take staff on and offer little or no training in how to handle difficult situations.

I honestly think you might be fibbing about working in customer service or retail or whatever you said you did just to try and make your point seem more valid.

Nobody who works in those jobs believes that the customer is right because they never are, nobody in those jobs would make the assumption that an abusive customer abusing the staff is the staff's fault or that the staff provoked it by being rude in return. Most retail workers have to smile and nod when dealing with awful people or it's our necks, we are all aware of the fact that we'll be sacked if we're rude so you won't get many workers if any who are unless they are on their way out anyway.

and I responded that your experience seems to be a bit odd, how is that having a pop at you? you made the opening post I didn't dream up that you said it, and as for not knowing how you do your job, you do a job on here so I can make assumptions on how you might be in a rl scenario.

You didn't just stop at saying it was 'odd' though, you then proceeded to cast aspersions on me and make baseless assumptions which you've done again here. You know nothing about me, Cherie. You never will. Everything you think you know about me is filtered through this one sided dislike you have of me so don't insult me and then pretend it's advice because you aren't subtle enough to pull off that kind of shade.

[Shaun]

and to the people who say just use another till, Aldi's model is run on having as few tills open as possible so if everyone with alcohol moves to the other till that is open it will make for a bit of a long wait.

How awful. What a terrible plight.

[Tom4784]

How awful. What a terrible plight.

Muslims! :fist:

[Crimson Dynamo]

How awful. What a terrible plight.

says someone who does not have to buy groceries..

:rolleyes:

[Cherie]

I honestly think you might be fibbing about working in customer service or retail or whatever you said you did just to try and make your point seem more valid.

Nobody who works in those jobs believes that the customer is right because they never are, nobody in those jobs would make the assumption that an abusive customer abusing the staff is the staff's fault or that the staff provoked it by being rude in return. Most retail workers have to smile and nod when dealing with awful people or it's our necks, we are all aware of the fact that we'll be sacked if we're rude so you won't get many workers if any who are unless they are on their way out anyway.



You didn't just stop at saying it was 'odd' though, you then proceeded to cast aspersions on me and make baseless assumptions which you've done again here. You know nothing about me, Cherie. You never will. Everything you think you know about me is filtered through this one sided dislike you have of me so don't insult me and then pretend it's advice because you aren't subtle enough to pull off that kind of shade.No not fibbing who is casting aspersions now?

Sent from my SM-A310F using Tapatalk

[Tom4784]

says someone who does not have to buy groceries..

:rolleyes:

Don't be jealous that he knows how to use the internet and get it delivered.

[Cherie]

says someone who does not have to buy groceries..

:rolleyes:I love how this has turned into perceived muslim bashing when most of the responders have agreed its ridiculous, never waste an opportunity to shout racist lol

Sent from my SM-A310F using Tapatalk

[Crimson Dynamo]

Don't be jealous that he knows how to use the internet and get it delivered.

they dont deliver

and if i cant feel veg

i aint buying it

fact

[Cherie]

they dont deliver

and if i cant feel veg

i aint buying it

fact

oh poor Dezzy imagine not knowing Aldi don't deliver. :hee:

[Samm]

customers need to understand that the reason all tills aren't open all the time is for many reasons, payroll cuts less staff, there's more important jobs to be done like getting stock out on the floor, and general serving of the shop floor, I don't work in a supermarket but I would assume it's the same for all retailers.

and i've been reading the whole rude customers posts, and yes it's right to stay calm but when it's busy and a customer is insulting you and throwing verbal abuse it's the managers duty to ask them to leave or **** off kindly, retail staff don't get paid enough for some of the **** they go through, mainly at the christmas run up (extra pay is needed)

[Tom4784]

No not fibbing who is casting aspersions now?

Sent from my SM-A310F using Tapatalk

I commented on your post and the noticeable disconnect of your opinion and the common opinions of people that tend to work with the public.

You decided to ignore common sense that would otherwise tell you that people act differently when at work to how they do in their personal lives to fail at throwing shade. If you think people in a retail setting typically behave at work like they do in their personal lives then you're proving my doubts about the authenticity of your claims correct.

[Crimson Dynamo]

shaun in his stark white minimalist pad ordering avocados and pears from ocado and wearing surgical gloves when the "worker" delivers

sickening

https://imgix.ranker.com/list_img_v2/1988/1221988/original/women-who-howard-hughes-has-dated-u2?w=817&h=427&fm=jpg&q=50&fit=crop

[Cherie]

I commented on your post and the noticeable disconnect of your opinion and the common opinions of people that tend to work with the public.

You decided to ignore common sense that would otherwise tell you that people act differently when at work to how they do in their personal lives to fail at throwing shade. If you think people in a retail setting typically behave at work like they do in their personal lives then you're proving my doubts about the authenticity of your claims correct.

so you have a different persona on the net, I see!

[Tom4784]

so you have a different persona on the net, I see!

Now you're just being obtuse because you lack a point yet still want the last word.

Anyone who has ACTUALLY worked in retail would know you have to put a big smiley face on regardless of what you actually think of their customers and their appalling behaviour. You have to put on a persona at work, that's the case in a lot of jobs.

To purposefully misunderstand (and INTENTIONALLY misread) what I said so you can score points is just a bit tragic. Being reduced to accusing people online of being fake is even more so.

Know when you've lost an argument, Cherie.

[Cherie]

Now you're just being obtuse because you lack a point yet still want the last word.

Anyone who has ACTUALLY worked in retail would know you have to put a big smiley face on regardless of what you actually think of their customers and their appalling behaviour. You have to put on a persona at work, that's the case in a lot of jobs.

To purposefully misunderstand (and INTENTIONALLY misread) what I said so you can score points is just a bit tragic. Being reduced to accusing people online of being fake is even more so.

Know when you've lost an argument, Cherie.

And putting a big smiley face on equals the customer is always right.. Not the literal meaning lol... As for winning/losing an argument on TiBB actually... Feel sorry you feel the need to win :sad:

[Brillopad]

And putting a big smiley face on equals the customer is always right.. Not the literal meaning lol... As for winning/losing an argument on TiBB actually... Feel sorry you feel the need to win :sad:

It isn't for anyone to state they have won an argument. That is for others to decide not them. We can all insist we have won an argument by telling others that - it means nothing, anyone can say that. Beyond pompous in my book.

As for customer service - I haven't seen much of that on here from some, quite the opposite. I'm sure you get my meaning.

[Tom4784]

And putting a big smiley face on equals the customer is always right.. Not the literal meaning lol... As for winning/losing an argument on TiBB actually... Feel sorry you feel the need to win :sad:

Not really. being polite is simply being polite. If the customer was always right then we wouldn't have so many returns of people buying the wrong thing. A lot of customers don't know wtf they are doing.

It's a debate, it wasn't to begin with since it was just a recollection of experiences but you turned it into one. Someone's got to win and someone's got to lose.

[Tom4784]

It isn't for anyone to state they have won an argument. That is for others to decide not them. We can all insist we have won an argument by telling others that - it means nothing, anyone can say that. Beyond pompous in my book.

As for customer service - I haven't seen much of that on here from some, quite the opposite. I'm sure you get my meaning.

Probably because you aren't a customer.

[Cherie]

Not really. being polite is simply being polite. If the customer was always right then we wouldn't have so many returns of people buying the wrong thing. A lot of customers don't know wtf they are doing.

It's a debate, it wasn't to begin with since it was just a recollection of experiences but you turned it into one. Someone's got to win and someone's got to lose.

Dear me, I thought people would realise that the customer is always right was a slogan ...not meant to be taken literally...here are the origins for those who literally took it at face value




We are also on...



Browse phrases beginning with:
*
A B C D E F G H I J K L M N O P Q R S T UV W XYZ Full*List



The customer is always right
Meaning
The trading policy that states a company's keenness to be seen to put the customer first.
Origin
Several retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.
Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

[Cherie]

and in response to your accusation that I am lying about being in jobs that were customer service based

I worked in hotel restaurants, B and Bs, a food store, and when I came the UK first a restaurant in Oxford street, I am Queen of relating to the customer and not upsetting a particular demographic :hee:

[Crimson Dynamo]

Probably because you aren't a customer.

This site makes money

you work for this site

thus I am your customer


Now what was that you were saying about customers?

:think:

[Cherie]

Probably because you aren't a customer.

just as well isn't it

[jaxie]

This site makes money

you work for this site

thus I am your customer


Now what was that you were saying about customers?

:think:

:laugh:

[Toy Soldier]

I know I complain about my job a lot but this thread is reminding me that in terms of retail jobs, which are all pretty awful, mine really isn't that bad.

Because...

The customer is hardly ever right, it is OK to be rude back to them when they kick off, it's technically a licenced premesis which means anyone can be asked to leave immediately for any reason. AND we don't really do faux polite. If someone is getting aggressive I can tell them to go and **** themselves. Not even metaphorically; those actual words have been used :joker:. The frontline trenches of customer service :hee:. I suppose it's inevitable in an industry where you don't make a profit unless the customer leaves unhappy most of the time.

[Tozzie]

Their business, they can do what they like. If you don't like it, don't shop there.

people might not be able to shop anywhere unless they self serve then because most will probably follow suit eventually the way this country is going. If this is to do with religion and not the age of the person serving then it pisses me off, someone said on here religion has no place in the workplace and I agree. I wish there were no such thing as religion, money and religion is the root of some evil.