Customer Service problems from a staffs point of view

[Denver]

Feel free to share

I hate people who talk on the phone/to whoever they are with instead of paying

I hate people who count every penny out of their purse, its 2019 use contactless sad people

People who take their time

[Niamh.]

Not in customer service now but when I worked in a bar i actually had a person whistle at me one time to get my attention

[Marsh.]

When people blame YOU for the fact that THEY did not put a price on their own bet and therefore lost out on more money because YOU should have been psychic and realised they wanted it even when they didn't.

[Jordan.]

People who reply like **** when you ask if they need a bag, as if it's inconceivable that they could have possibly brought their own with them.

[Cherie]

People who reply like **** when you ask if they need a bag, as if it's inconceivable that they could have possibly brought their own with them.

tbf it can be quite annoying when you have just hoiked two big bags for life onto the packing area, and the daftie still asks you if you want a bag for the 5 items you have on the belt, I know its automatic pilot or maybe they are told they have to ask everyone but maybe exercise a bit of common sense :think:

[Jordan.]

tbf it can be quite annoying when you have just hoiked two big bags for life onto the packing area, and the daftie still asks you if you want a bag for the 5 items you have on the belt, I know its automatic pilot or maybe they are told they have to ask everyone but maybe exercise a bit of common sense :think:

I was referring to customers who clearly have no bags on them.

[Dogeatdog]

People who reply like **** when you ask if they need a bag, as if it's inconceivable that they could have possibly brought their own with them.

I used to get this quite a lot. I got round it kind of by simply asking “did you bring any bags with you or do you need to buy one/some”. Even this still caused problems for example

Me: Did you bring any bags or do you need to buy some?
Customer: Yes

Is that a yes you have one or you need to buy one? Some people are too blunt sometimes.

[arista]

Not in customer service now but when I worked in a bar i actually had a person whistle at me one time to get my attention


Whistle
Not so bad

[Tony Montana]

When I'm on the till alone and there's a long queue and a customer shouts at me to ring the bell for another colleague to join me.

SHUT YOUR ****ING MOUTH BITCH!!!!

[Cherie]

I was referring to customers who clearly have no bags on them.

why bother asking, throw the items down the belt and wait for them to pipe up

[Kate!]

When I'm on the till alone and there's a long queue and a customer shouts at me to ring the bell for another colleague to join me.

SHUT YOUR ****ING MOUTH BITCH!!!!

:joker:

[Marsh.]

When I'm on the till alone and there's a long queue and a customer shouts at me to ring the bell for another colleague to join me.

SHUT YOUR ****ING MOUTH BITCH!!!!

Oh I get that all the time "Can you ring up?"

I could ring up Albus ****ing Dumbledore but your bet would still be late and you're not getting paid out pal!!!

[Marsh.]

why bother asking, throw the items down the belt and wait for them to pipe up

Well that's bloody rude!!

[Cherie]

Well that's bloody rude!!

that is what I would do... I'm not sure I would be cut out for customer service

[Cherie]

actually I think in Lidl and Aldi the staff dont ask about bags they just chuck the stuff at speed into the packing area and you return the favour by firing on all cylinders into a trolley and slink off and pack it else where

[Marsh.]

actually I think in Lidl and Aldi the staff dont ask about bags they just chuck the stuff at speed into the packing area and you return the favour by firing on all cylinders into a trolley and slink off and pack it else where

Oh I pack my stuff there and then whilst getting glares as they're already pelting the next customer's shopping through the till.

[Denver]

I hate it it when they count out the money in change and after 5 mins realise they dont have enough and ask to pay by card

[Samm]

when I used to work in retail I hated and I mean HATED when customers would ask for a bag after they've paid or say no and then say yes after

[caprimint]

Oh I pack my stuff there and then whilst getting glares as they're already pelting the next customer's shopping through the till.
:joker:

Yeah I only normally buy a few items from there at a time, but I can't imagine the STRESS if you do a big shop there on your own :omgno:

[bots]

i purposely take my time packing my bags just to annoy the person at the till and the people queuing behind, it's very satisfying and a lot less stressful

[michael21]

Not in customer service now but when I worked in a bar i actually had a person whistle at me one time to get my attention

How rude the person should of said madam can can you come over here please when your ready

[michael21]

Whistle
Not so bad

Sure if it a dog like a sheep dog but not a female it disrpecful

[Daniel-X]

Working in Boots is an absolute nightmare.

‘Do you have a Boots card?’
‘Oh yes I do love!
*looks around purse for two minutes*
‘It must be in me other purse love!’
‘Ok i’ll validate your receipt you have thirty days to bring it in’
‘IT’S HERE’
*passes me card after I’ve closed the transaction*

The reason I don’t bother asking fot them if my managers not in earshot. Fff

[user104658]

I hate... err... customers. I hate when they think they know what they're talking about when they don't have a clue. I hate when they're wrong and get angry about how right they are. I hate that they don't notice that no one in the building ****ing cares about their "customer experience" and wants them to promptly piss off. I hate that they think the declaration that they'll "call customer services" is a legitimate threat, and not actually a joke. The customer is not always right. The customer is usually completely wrong. And 50% of the time they also have B.O.

I left retail management a month ago after 9 and a half years and it's up there with one of the best days of my life :worry:.

[Samm]

i purposely take my time packing my bags just to annoy the person at the till and the people queuing behind, it's very satisfying and a lot less stressful

you must have a sad little life jane

[thisisdanny]

When I'm on the till alone and there's a long queue and a customer shouts at me to ring the bell for another colleague to join me.

SHUT YOUR ****ING MOUTH BITCH!!!!

Lmfao when I'm walking by a queue and an angry customer asks me if i'm going to jump on another till I tell them no.

[Tony Montana]

Oh I get that all the time "Can you ring up?"

I could ring up Albus ****ing Dumbledore but your bet would still be late and you're not getting paid out pal!!!

:joker::joker::joker:

[Tony Montana]

Lmfao when I'm walking by a queue and an angry customer asks me if i'm going to jump on another till I tell them no.

Nice. :thumbs:

I've done that a few times.

[Beso]

I hate fat till assistants wheezing on my food.

[Dogeatdog]

Reading through all these posts just reminds me why I hate working in retail atm.

[thisisdanny]

I need a new job :idc:

[Matthew.]

When I'm on the till alone and there's a long queue and a customer shouts at me to ring the bell for another colleague to join me.

SHUT YOUR ****ING MOUTH BITCH!!!!

How to get fired?

[Kate!]

How to get fired?

Matthew is the new Alan Sugar. You're Fired.

[Amy Jade]

I used to work on cigarette kiosk and self scan

Hate it when you are already serving a customer and another keeps shouting you. Like piss off and wait your turn.

People who wanted alcohol detagging before they paid.

People who walk past manned tills to come to SELF SERVE only to tell you they forgot their glasses or dont know how it works

On lottery when someone would save up loads of the slips to be checked or when they want loads of scratch cards and reel off the numbers dead quick and tut if you ask them to repeat it.

When people let their children scan their bottles of wine and you say you cant do that its against the law and they see their arse. Sorry bitch let me change the ****ing law so your ugly spoilt kid can get their way

[Dogeatdog]

Matthew is the new Alan Sugar. You're Fired.

Lord Matthew

[Tony Montana]

How to get fired?

:hehe: :joker:

[Dogeatdog]

Another one I hate is when your on the tills and someone just dumps there shopping and expects you to scan it whilst they just walk off to get more stuff without even saying.

I get them back tho just squashing all there shopping at the bottom of the bag. Cheeky bastards.

[Amy Jade]

Another one I hate is when your on the tills and someone just dumps there shopping and expects you to scan it whilst they just walk off to get more stuff without even saying.
Where I used to work a woman did this all the time, she would put her bags up on the belt and then her shopping and ask for a hand and then she would leave to get more stuff and return ages later with like 1 ton of beans. She just wanted her £150 shop packed and she never ever said thanks. My last Christmas there she did it and a customer behind her called her a lazy cow, she held everyone up and she should do home shopping if shes that idel. So funny.

[Tony Montana]

Another one I hate is when your on the tills and someone just dumps there shopping and expects you to scan it whilst they just walk off to get more stuff without even saying.



Yeah, that pisses me off too, especially when there are other people waiting.

[Amy Jade]

When you're closed and people are still wandering around shopping and you tell them the shops closed can they please go to the till and they either give attitude or say they need a few more things.

It's like just **** off we have homes we want to go to!

[Lostie!]

When you start 2 and half hours before store opens and it's all fine and dandy, and then customers have the gall to come in at 9am and ruin a perfectly fine shift.

[Greg!]

when I used to work in retail I hated and I mean HATED when customers would ask for a bag after they've paid or say no and then say yes after

Oop I do this all the time! I'm an un-decisive queen