What’s the longest you’ve ever been on hold?

[Smithy]

Currently on hold to HMRC (20:34 so far) I think longest I was on hold was to the bank once for 54 minutes before I gave up

What’s the longest you’ve been on hold for? :spin:

[Fetch The Bolt Cutters]

About 80 minutes to the emergency dentist

[Kate!]

About 1 hour 15 minutes

[Smithy]

Right well I cbf anymore so I hung up at 37 minutes

If they want their tax money that bad I’m sure they’ll call me or something :hmph:

[Vicky.]

I was on hold for near 3 hours once to HMRC. Then, when it connected it did that weird beepy noise you get when someone hangs up, before I could even speak. Was raging, totally raging. Next wait time only took 40 mins or so...which is still shocking. But by the time it actually connected, my anger had gone down (which may have been for the best :laugh: ) and then it bloody turned out they had sorted the issue already and a letter was in the post,which then was posted like half an hour after the stressful calls.. :bored:

HMRC and DWP are horrific for this. I helped my mother in law claim her pension a couple of months back (still not been bloody paid it yet though...) and it was such a ridiculous saga. They wouldnt listen to a word, said I was wrong despite being told to ring this certain part by someone in the part I rang first, and so on.

Those stupid ****ing robotic answering things and holds..bane of my life. Rivalled only by self service checkouts.

[Cherie]

HMRC are horrific always 45 minutes plus

Virgin again 45 mins

[bitontheslide]

the longest i have held is 20 mins, after that time i say **** it and hang up

[LeatherTrumpet]

Andrew Kahn, called Qantas Airways to confirm his flight from Adelaide, Australia, to
New York City, The Telegraph reported. He was put on hold and told a representative
would be with him as soon as possible.

"I wanted to find out what exactly they meant would be as soon as possible," he said.
"When it got to over two or three hours that was the point where it was like: 'OK let's
ride this out'."

He phoned the airline at 7:22 Wednesday evening and finally hung up at 11:01
Thursday morning. During his wait, he surfed the Internet, slept briefly and caught up
on some reading. He never did speak to anyone on that call.

[Cherie]

Andrew Kahn, called Qantas Airways to confirm his flight from Adelaide, Australia, to
New York City, The Telegraph reported. He was put on hold and told a representative
would be with him as soon as possible.

"I wanted to find out what exactly they meant would be as soon as possible," he said.
"When it got to over two or three hours that was the point where it was like: 'OK let's
ride this out'."

He phoned the airline at 7:22 Wednesday evening and finally hung up at 11:01
Thursday morning. During his wait, he surfed the Internet, slept briefly and caught up
on some reading. He never did speak to anyone on that call.

:joker:

[rusticgal]

I was on hold for near 3 hours once to HMRC. Then, when it connected it did that weird beepy noise you get when someone hangs up, before I could even speak. Was raging, totally raging. Next wait time only took 40 mins or so...which is still shocking. But by the time it actually connected, my anger had gone down (which may have been for the best :laugh: ) and then it bloody turned out they had sorted the issue already and a letter was in the post,which then was posted like half an hour after the stressful calls.. :bored:

HMRC and DWP are horrific for this. I helped my mother in law claim her pension a couple of months back (still not been bloody paid it yet though...) and it was such a ridiculous saga. They wouldnt listen to a word, said I was wrong despite being told to ring this certain part by someone in the part I rang first, and so on.

Those stupid ****ing robotic answering things and holds..bane of my life. Rivalled only by self service checkouts.


OMG...that happened to me...I nearly cried with frustration..

[Denver]

Tried ringing Scottish Power earlier but it said 4 hour wait so I hung up

[Ammi]

About 80 minutes to the emergency dentist

...ughhhhh, that’s so horrid as you were obviously in much pain...I feel for you so much...

[LeatherTrumpet]

About 80 minutes to the emergency dentist

its best to call them at 2.30

[Vicky.]

OMG...that happened to me...I nearly cried with frustration..

If Skye had not been hovering right in my face (which didnt help either..really) am fairly sure I would have threw the phone or something. Which of course would not help. Even thinking of it now brings back the pure rage I felt at the time..

Then once the letter was there I hated myself though of course I couldnt have known it had been put in the post already and was almost here. Then back to anger, and I actually emailed my MP :laugh: Suggesting that the likes of HMRC, if their system cut someone off...or even if someone 'hangs up' (which would be cut off really after ages on hold...in most situations anyway), they should bloody well call that person back. Its not like they dont know how bad the waitlists are. Its also not like its the hardest thing in the world to call back someone who has been waiting hours then gets cut off..

He did not reply to me though :laugh: But it still seems the best way to do it. Or even do what some of the broadband/tv companies do. Dont remember who it was with, but will be a few years ago now, had to ring our provider and was expecting forever waiting. But they had the option to retain your place in the queue, but hang up and someone would call YOU when it was your turn. Much better all round, surely?! Maybe too much common sense.

[Lee.]

48 minutes a few weeks back to NHS24 as hubby had broken his wrist.

Then a few days later 25 minutes to Sky as it had stopped working. Then another 20 minutes to Scottish power as our heating/hot water had also stopped working!

[Niamh.]

48 minutes a few weeks back to NHS24 as hubby had broken his wrist.

Then a few days later 25 minutes to Sky as it had stopped working. Then another 20 minutes to Scottish power as our heating/hot water had also stopped working!

You've been having a fun few weeks then Lee? :laugh:

[Lee.]

You've been having a fun few weeks then Lee? :laugh:

:laugh: Honestly Niamh! Just everything at the one time.. a burst pipe too, mice moved into the garage, and at the same time as all this, we were completely snowed in! Fave couldn’t drive because of his wrist anyway (and I can’t drive) and we had no food (or wine!) and nobody else could go get us stuff either! :laugh:

[Niamh.]

:laugh: Honestly Niamh! Just everything at the one time.. a burst pipe too, mice moved into the garage, and at the same time as all this, we were completely snowed in! Fave couldn’t drive because of his wrist anyway (and I can’t drive) and we had no food (or wine!) and nobody else could go get us stuff either! :laugh:

All I heard there was you had no wine :o NO WINE!!

[Cherie]

No wine :shudders:

[Ammi]

:laugh: Honestly Niamh! Just everything at the one time.. a burst pipe too, mice moved into the garage, and at the same time as all this, we were completely snowed in! Fave couldn’t drive because of his wrist anyway (and I can’t drive) and we had no food (or wine!) and nobody else could go get us stuff either! :laugh:

...is that Dave your Fave...:laugh:...sounds like such an awful time you’ve had though and that’s no joke...

[Lee.]

All I heard there was you had no wine :o NO WINE!!

No wine :shudders:

Never fear! Dave walked to the shop in the snow with his rucksack and took Samuel to help.
I did feel a bit guilty watching him walk down the road with a broken wrist, as I COULD have gone... but I’m terrified of falling in the snow/ice, and imagine if I’d broken my wrist too?! That would have made matters worse! And it was -12°.

[Niamh.]

Never fear! Dave walked to the shop in the snow with his rucksack and took Samuel to help.
I did feel a bit guilty watching him walk down the road with a broken wrist, as I COULD have gone... but I’m terrified of falling in the snow/ice, and imagine if I’d broken my wrist too?! That would have made matters worse! And it was -12°.

Some great men you have there Lee :flutter:

[Lee.]

Some great men you have there Lee :flutter:

Aye they’re good lads! :love:

[Cherie]

Never fear! Dave walked to the shop in the snow with his rucksack and took Samuel to help.
I did feel a bit guilty watching him walk down the road with a broken wrist, as I COULD have gone... but I’m terrified of falling in the snow/ice, and imagine if I’d broken my wrist too?! That would have made matters worse! And it was -12°.

:fan:

[Niamh.]

Just saw this on FB and I thought it fitted here :fan:

https://scontent.fdub4-1.fna.fbcdn.net/v/t1.0-9/159790775_193772619214525_1177321988022142851_n.jp g?_nc_cat=107&ccb=1-3&_nc_sid=8bfeb9&_nc_ohc=hCmq-vXxtFwAX8oczfu&_nc_ht=scontent.fdub4-1.fna&oh=f6e588af88bc90a83f8e7f2be55d4bd2&oe=606ECF2D

[Lee.]

...is that Dave your Fave...:laugh:...sounds like such an awful time you’ve had though and that’s no joke...

It always autocorrects to Fave!! :laugh: and yeah I don’t like January/February anyway but that sort of **** doesn’t help... we managed to laugh about most of it though! :love:

[Lee.]

Just saw this on FB and I thought it fitted here :fan:

https://scontent.fdub4-1.fna.fbcdn.net/v/t1.0-9/159790775_193772619214525_1177321988022142851_n.jp g?_nc_cat=107&ccb=1-3&_nc_sid=8bfeb9&_nc_ohc=hCmq-vXxtFwAX8oczfu&_nc_ht=scontent.fdub4-1.fna&oh=f6e588af88bc90a83f8e7f2be55d4bd2&oe=606ECF2D

I’m going to forward that to both of mine.

[Niamh.]

I’m going to forward that to both of mine.

:laugh:

[Dogeatdog]

Probably to HMRC for about 45 mins trying to sort out my emergency tax code when I changed jobs.

[Glenn.]

About 3hrs. Years ago when I was phoning EE to get my iPhone activated

[Vicky.]

Some great men you have there Lee :flutter:

What everyone looks for in a man. Someone willing to go out in the -36735435 degree weather to replenish the wine.

[Niamh.]

What everyone looks for in a man. Someone willing to go out in the -36735435 degree weather to replenish the wine.

It's number 1 on my list anyway :laugh:

[Toy Soldier]

HMRC are one of the worst for this, and they speak to you like **** when you do get through because they have you over a barrel (they are not customer service...).

I cancelled Sky last week and was put on hold 4 times, for 10-15 minutes each time... that was pretty grim. Pretty sure it's a tactic to try to get you to give up and just hang up on them without cancelling. AND THEN the guy wouldn't stop talking about Rangers. I was like "Mate just cancel my telly package pls".

[hijaxers]

Currently on hold to HMRC (20:34 so far) I think longest I was on hold was to the bank once for 54 minutes before I gave up

What’s the longest you’ve been on hold for? :spin:

Too flamin long and its with the doctor, the bank and a long list of other people who no longer give any customer service ! and when you get through they put you on hold for another dept , then when they answer the phone goes dead, its one of the most frustrating things that most people are sick of.