Customer Service

[Josy]

How much chances do you or would you give a company to sort out an error? (if they are to blame)

I'm dealing with a company at the moment, I ordered a full house of blinds supplied and fitted, my windows are huge, every one of them so it was expensive and what I would see as a good sale for the company.

I chose to pay in full on the day I ordered rather than a deposit then final payment, anyway I got my blinds and I'm pleased with them but on the day they were being installed the fitter noticed they had manufactured and sent him with two bathroom blinds instead of a kitchen one, he said he would be back the following day with the correct kitchen blind, fast forward over a month and me messaging almost every day, given 4 different days and times for it to be fitted and no one has appeared every time.

The person replying to the me is fully apologetic and keeps arranging different appointments but I'm waiting in every time and like I said still no kitchen blind :rolleyes:

So what would you do? I'm so tempted to post on their social media as its really active but I don't want to be that person [emoji23] I do want my bloody blind though :fist:

[arista]

Terrible

[michael21]

How much chances do you or would you give a company to sort out an error? (if they are to blame)

I'm dealing with a company at the moment, I ordered a full house of blinds supplied and fitted, my windows are huge, every one of them so it was expensive and what I would see as a good sale for the company.

I chose to pay in full on the day I ordered rather than a deposit then final payment, anyway I got my blinds and I'm pleased with them but on the day they were being installed the fitter noticed they had manufactured and sent him with two bathroom blinds instead of a kitchen one, he said he would be back the following day with the correct kitchen blind, fast forward over a month and me messaging almost every day, given 4 different days and times for it to be fitted and no one has appeared every time.

The person replying to the me is fully apologetic and keeps arranging different appointments but I'm waiting in every time and like I said still no kitchen blind :rolleyes:

So what would you do? I'm so tempted to post on their social media as its really active but I don't want to be that person [emoji23] I do want my bloody blind though :fist:


Might be better to phone the person give them a date you want the work done by or ask for a full refund this should make them complete the job

[bots]

i think you can be polite to them on social media. Say something like you have been waiting a while now without resolution. That way they will know that you could drop a bomb there if they dont sort it out

[Christmas Dynasnow]

tell them to get their finger out or its curtains!

[thesheriff443]

To be honest there is no customer service anymore once they get your money it’s banging your head against a brick wall

I’d want to speak to the owner or the top person because people lower down will just rob you off or cover up their mistakes

[michael21]

Can josy give up a update as I won't be able to sleep till i find out

[ChristmasNeeve]

It's been over a month, I'd post on their social media, companies seem to react to that......

[michael21]

It's been over a month, I'd post on their social media, companies seem to react to that......

Worth a try for sure

[Josy]

I've been waiting in all day again they had up until 1pm that was the time they gave and they never showed but I've just had a phone call sang the van broke down but they will definitely be here today so we will see

[ChristmasNeeve]

I've been waiting in all day again they had up until 1pm that was the time they gave and they never showed but I've just had a phone call sang the van broke down but they will definitely be here today so we will see

hhmmmm a likely story

[michael21]

I've been waiting in all day again they had up until 1pm that was the time they gave and they never showed but I've just had a phone call sang the van broke down but they will definitely be here today so we will see

You going to post pics of this fing blind :cheer2:

[Dogeatdog]

Looks like they haven’t done a blinding good job so far then eh?

[michael21]

:facepalm:Looks like they haven’t done a blinding good job so far then eh?

[Cherry Christmas]

alot of companies are hiding behind covid to give bad service basically

[thesheriff443]

alot of companies are hiding behind covid to give bad service basically

Absolutely lots in councils offices taking the piss

[Christmas Lights]

Wait... have you paid for the blinds ???, I'd continue to be persistent and keep contacting them.

Sounds like they're fobbing you off .

[bots]

i would send some shade their way on social media

[Tireur]

To be honest there is no customer service anymore once they get your money it’s banging your head against a brick wall

I’d want to speak to the owner or the top person because people lower down will just rob you off or cover up their mistakes

I won’t dispute that customer service over here is at the very least lacking, but it’s not like that everywhere.
I was in L.A. in the very early eighties, with another London taxi driver, just two guys having a ball in California and Nevada, drinking too much bourbon and chasing too many women.
My friend had a Triumph TR6 back home, and he kept noticing them in California with unusual wheel trims.
We went to a British Leyland dealer in L.A. to try and buy a set, but they only had 3 in stock, so the clerk asked where we were staying.
That night he came to our hotel on the P.C.H. with a set of 4.
My friend paid him and offered him $20 as a thank you for going the extra mile.
He refused the tip, he just said, “Remember where you got them, and tell your friends.”

[ChristmasNeeve]

i would send some shade their way on social media

I would tell them that blind better arrive today or it's curtains for you :fist:

[Cherry Christmas]

tell them to get their finger out or its curtains!

Looks like they haven’t done a blinding good job so far then eh?

i would send some shade their way on social media

l:hehe:

[michael21]

I would tell them that blind better arrive today or it's curtains for you :fist:

I like that one :laugh:

[ChristmasNeeve]

Oh damn LT already used that Joke :fist:

[Christmas Dynasnow]

I had a similar issue with a Blinds firm

I shamed them on social media and got a refund

It was an open and shut case

[thesheriff443]

Shady characters

[user104658]

I agree with going to social media - it’s the only thing most of them respond to these days. You don’t need to rant and rave, just politely explain the situation and usually someone will suddenly be very interested in sorting out the problem.

[thesheriff443]

Josy don’t want people looking through her kitchen window seeing her apple turnovers

[michael21]

Shady characters

Nah josy ok

[thesheriff443]

Josy went to the doctors and said I feel like a pair of curtains
Doctor said pull yourself together

[ChristmasNeeve]

Don't leave us hanging Josy, did it arrive?

[Rustic bauble]

Keep records of all your communication.
Insist on speaking to the most senior manager and threaten them with exposure on social media.
I know that supply of materials has been slow during the Pandemic for obvious reasons...but if that is the case then why are they not just being honest with you.
It sounds like it might be dealt with soon...although the 'Broken down vehicle' is hard to believe but...it does happen.
Once you have resolved this I would insist on a refund of some kind...
...and ALWAYS pay a deposit because they want their money and that is a massive incentive to get the job done quickly and efficiently...

Hope it is resolved soon...

[Christmas Dynasnow]

Don't leave us hanging Josy, did it arrive?

im afraid neem, you will have to draw your own conclusions..

[michael21]

Don't leave us hanging Josy, did it arrive?

:laugh:

[Cherry Christmas]

Don't leave us hanging Josy, did it arrive?

:hehe:

[Josy]

5.40pm the guy showed up, with the wrong blind [emoji23]

I took it anyway and it's up.

[Josy]

Oh and before he left he had a cheek to ask me to pay my balance :/

Umm I paid in full when they were ordered mate [emoji23]

[michael21]

5.40pm the guy showed up, with the wrong blind [emoji23]

I took it anyway and it's up.

Nice work now you can ask for you money back as itvthe wrong one :cheer2::dance: