I had the opposite happen My PS3 died and 2 days later a bloke turned up at the door with a brand new PS3 and took my old one. Seems things have changed a lot now though.
Yeah, spent an hour on the waiting list on the phone to them when i first rang to get it sent in, have tried to ring them twice since then and both times i've waited half an hour before putting the phone down, its impossible to get through
Nah, i've not heard anything from then since they received it last Tuesday.. Apparently its a 7-10 day turnaround from the day you send it off to getting the new one so fingers crossed it'll be here tomorrow or Tuesday.. If not then lives will be lost.