I'd like to go into the legality of not giving a refund. That is the store policy not law. If she demanded a refund he legally should have given her a refund.

lot's of shops don't give refunds, particularly if the person doesn't have receipt of purchase. It's a common way to turn stolen goods into cash

That is not the law. The shop must offer a refund

https://www.gov.uk/accepting-returns-and-giving-refunds.

When you do not have to offer a refund
You do not have to refund a customer if they:

knew an item was faulty when they bought it
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it

Proof of purchase
You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.

refund or not you dont take armfulls of stuff you have not paid for a leave the shop and then attack people physically who rightfully try to stop you thieving

I agree there must be some sort of proof of purchase but other than that a store cannot refuse to give a refund if there are genuine issues with the product purchased.

This has been on the Martin Money show, its a common misconception you can just claim a refund, a shop does not have to unless the goods are faulty

Your legal rights to a refund
The Consumer Rights Act 2015 and the Consumer Contracts Regulations are the two pieces of legislation that set refund rights for consumers. The main points and rights conferred include:

You have 30 days to return faulty goods and receive a full refund
You’re entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost
No deductions can be made from a refund within the first six months after purchase, except for motor vehicles.

exactly, what is going on with people these days

Only if it was faulty, there is no evidence to say she was returning faulty goods, she just changed her mind

:thumbs:

Imagine having to put up with that sort of thing just trying to earn an honest living, everyday not knowing what unreasonable crap you're going to face. All their stock getting destroyed too.

It's a sad state of affairs.

young girls showing fearful levels of aggression

where is that coming from?

feral

Its actually disgusting that no one has the balls to stand up and say the protests are wrong and it a matter between the shop owner, the police and the woman

The problem with some of the BLM crowd is that because they have been unfairly persecuted in other situations, some of them have now got it in their head that they're always the victim, even when really in some cases they're the aggressor, like this particular situation.

I just don’t think we know enough about her side of the story for me to comment on whether she was in the right and I’m definitely not saying she was but what we do know is he literally had his arms around her throat. To me there’s no defending that. Her side of the story is mostly based on conflicting hearsay so I don’t know what to think or believe. Including whether or not she acted in retaliation and was defending herself in the first place. So I dunno.

Oh I agree that he should never have had his hands around her throat, unless she was threatening his life in some way, which I don't think that she was.

here she is the other day.....:whistle:

The Fella that tried to stop the thief
is no longer working there
he fears for his safety.

BLM are out to attack him.


Ref: All media

So man tries to stop thief and loses his job....what a time to be alive

Here is a real racist.

That worked so well for Peckham Cosmetics or does she mean don’t put money into brown business it’s so hard to keep up ....Is there no one on the forum who can explain this latest development ...

poor education and a platform is a really bad look