Without knowing the context in which this happened it's hard to form an opinion, I can see both sides here.

Unless the call was urgent then I would think more that she was rude than not.
I hate phones and never answer mine when in a store.

However I have had checkout operators only actually acknowledge me when stating the total of the goods and giving me change.
At the lottery counter, I have had worse, a few times I have never had a word said between me and the assistant, she takes the slip then takes the money while constantly chatting to another assistant.

Being rude works both ways but the operator in this case,I would say, was wrong refusing to serve her.

http://www.dailymail.co.uk/news/arti...#ixzz2Xy2vLliL


Its all there
That link is OK for you to Click
Kizzy

Hmm, not sure I trust their reporting style not be totally biased towards the young professional.
The article was a little one sided, where was the till op's view?

She is the Female Worker


The Customer was not being served
Sainsburys back the Female Customer
Thats what matters
Kizzy

I don't see the gender as relevant, there is no interview with the till op to give her side, all we have is the 'affronted' woman and the store.

She does not want to get downgraded
to trolley collections

no there get paid to talk about thing slow news day this is what we get

She deserves her right to reply, Nothing wrong with folk who collect trolleys arista.

there is they so slow i always waiting for a trolley

My cousin works on tills in Tesco and he said you have to follow a process to make sure you full fill the 'happy to help'

Greet the person, offer to pack the bags, chat while scanning and a nice parting comment

Technically the till lady could not do that because the shopper was too rude to wait to make a call, if she had taken if thats fine but to make a call just before being served is rude imo