Originally Posted by Smithy (Post 9599039)

Just going back to the OP, honestly, mistakes happen in retail all the time, people would be surprised how difficult it is for staff to keep on top of it all

I think if you'd been over charged a lot on something I'd agree, but when it's 29p on 5 garlic breads, imo it's just a bit sad to complain, get over it :shrug:

Originally Posted by Brillopad (Post 9599025)

I can't believe anyone would suggest we should just accept being overcharged however much it is - that would give the dishonest licence to get away with it. It's the principle, not the amount. 29p here and 29p there soon mounts up.

If it's marked up at a certain price that is what they have to charge you. My local co-op's computers never seem to be able to keep up with their 'offers' and regularly advertising one amount and charging another higher amount at the till. I always question it.

Originally Posted by Niamh. (Post 9599011)

But Gusto was only buying the garlic bread because he said he had his £2 ready, this is what I was talking about, not a full weeks shop or whatever

Originally Posted by Niamh. (Post 9599006)

Why should you use your debit card if you have the amount the item costs in cash but they're over charging you? You get charged everytime you use the debit card as well (well you do here anyhow)

Originally Posted by Withano (Post 9598987)

He charges everyone 29p extra so he can buy a mansion at the end of the year.

Originally Posted by Smithy (Post 9598986)

They don't actually, if something is on offer, then there is no obligation

Originally Posted by Littlegreen (Post 9598975)

Even if it's an extra 5p I feel gutted to have overspent. So I get you.

Originally Posted by LukeB (Post 9598960)

Yeah it's really annoying when it says this price but when you get to the till it's different.

Originally Posted by Niamh. (Post 9598970)

**** that ****, 29p is better in my pocket than a big Supermarket chain. Can you imagine how much all them 29p's added up are?

Originally Posted by Dezzy (Post 9598954)

Judging from my own experiences in retail, both him and his manager are probably laughing at the guy who kicked up a fuss over 29p.

Originally Posted by Gusto Brunt

But it clearly stated £2. In law they must sell it at that price

Originally Posted by Adam. (Post 9599216)

Morale of the story

Dont go to a shop Dezzy or Smithy work in as they will rob you blind

Originally Posted by T* (Post 9599009)

Consumer rights indicate if something is more expensive than advertised on the shelves then you should've been served the correct amount that was at the shelf
Woo!

Originally Posted by Black Dagger (Post 9599470)

****ing 29p.

Originally Posted by Dezzy (Post 9599515)

I never said accept being overcharged but going around acting pissy over pennies and looking down on the Staff just doing their jobs is very petty.

Originally Posted by Dezzy (Post 9599515)

I never said accept being overcharged but going around acting pissy over pennies and looking down on the Staff just doing their jobs is very petty.

Originally Posted by Cal. (Post 9599372)

I'm not allowed contactless until next year when I'm 18, do you have to have it for Apple Pay?

Originally Posted by Gusto Brunt (Post 9598924)

So in Iceland there are garlic bread for 5 for £2. So I had the change ready, £2.

Got to the till and the guy said 'you're 29p short.'

I said, HOW????

He said, 'they're £2.29.'

I said nothing in Iceland is £2.29, it's all rounded up: £1, £2, £3, or rarely 50p...like £1.50. But mostly it's rounded up to the nearest pound.

So he said I had to pay the extra 29p. I reluctantly had to break into a ten pound note.:fist:

So it was afternoon a skeleton staff was on, couldn't find an assistant, then found the assistant manager creeping about. I said, 'HEY! I've just been charged 29p extra for a £2 product.' :fist:

We went round to the freezer and saw indeed they were £2 for 5.

He said, 'fair cop', and gave me an immediate refund. Some people would have just forgotten about it, as it was only 29p. But not me. :smug::hee::joker:

Originally Posted by T* (Post 9599588)

No

Originally Posted by Dezzy (Post 9599515)

I never said accept being overcharged but going around acting pissy over pennies and looking down on the Staff just doing their jobs is very petty.

Originally Posted by Brillopad (Post 9599541)

Apparently chips on shoulders come in pairs! :hehe:

Originally Posted by thesheriff443 (Post 9599644)

Some staff are twats, my friend has just stated to do home deliveries at Iceland, and they are screwing up every day, my friend's shift finished at 8 at night but was still working at 11, due to the cock ups.

A senior manager turned up the other day and said if you cant sort it get, out of my shop.
You cant defend staff when you said yourself the staff would be laughing behind his back

Originally Posted by Jordi. (Post 9599679)

The customer IS always right :hee: