Women dragged out by the legs from morecombe restaurant.
 

https://youtu.be/H5P1LpOes6A


Your opinions.

Pretty extreme. I only watched a couple of minutes, but the young girls laughing was disgusting.

It's MorecAmbe. And great video

Watch the whole video and let me know if you think the same..

That was my first thought as well, why are they laughing, it's disgusting.

Ok yeah i'll watch it.

Thoughts: have personally dealt with dozens of situations like this and worse. You don’t get physical unless it’s in self defence. Ever. There isn’t an excuse. You call the police and have them come and deal with it. She’s probably mentally ill but that doesn’t even matter in this case.

Shop worker lost his temper and lashed out.

There’s not really anything else to say.

But they called the police and the police told them to shove it basically.

The woman was spitting in kids faces TS, I very much doubt you would stand back and allow that.

Admittedly it wouldnt have happened in your establishment, cause kids ain't allowed..

But but, if the police told you to deal with it yourself, and it had been going on for half an hour, what do you think you would have done?

I honestly don't what to think tbh. The Police should have came, this was 100% a Police matter. I can see how the employees were in a tricky situation. I still wouldn't have pushed her to the floor and dragged her out though. Maybe a couple of blokes could have ushered her out.

I actually sympathise with all parties here. The women obviously has problems, and the employees were in a lose lose situation. I feel bad for the lad in a way too, he obviously feels terrible.

Morecambe is rough as, it’s to be expected tbqh :eyes:

Isn't it just smithy. It has it's nice parts though I try and avoid the scummy parts

So I was disgusted at first and I still think things could have been handled better obviously.

However, the police failed big time here. She had sworn and spat at people including children, she had defecated and urinated on herself and this shop has likely been closed for over 12 months and had to deal with idiots refusing to wear masks or thinking covid had gone now they'd had their jab...this woman was a danger to not only others but herself and she needs support.

I feel bad for her but I feel sorry for the staff member too, he was obviously frustrated.

I'm the same as amy jade, word for word.

Women dragged out by the legs from morecombe restaurant.
 

I’d not have physically removed her from the shop, I can say that much for certain. I’m not law enforcement, I’m not a bouncer, or a healthcare professional, or a mental health professional. I have no training nor business in physically attempting to handle a situation like that.

I do feel sympathy for both her AND the staff and I get that the frustration will have been amplified by them being closed for most of the last year - but if she was a risk to customers, the right thing to do would be to ask everyone else to leave and close for business until either someone did arrive, or she simply ended up leaving on her own (which would likely have happened if everyone else left and staff refused to interact).

Police, bouncers etc. are trained and insured for these things. Shop staff are not. Even if you take morals out of the equation, a staff member is putting them self at huge risk (physical AND legal AND financial for the business) by taking matters like this into their own hands. If you accidentally cause injury; which is likely if you don’t know what you’re doing, and they press charges or sue... and they weren’t actively attacking you physically... you basically have zero defense. Not worth it.

They had called the police and they refused to come out.

Kick everyone out and lose yet more business? obviously what probably should have sadly happened but I still can't help but feel sorry for the staff and owner now facing abuse for protecting their livelihoods.

Plus the massive snail trail to clear up couldnt have been nice.

I like the video a lot, it shows so much about human interaction, and how people pre judge things from a 30 second clip, like the angry tall bloke who appeared at the door.

Hopefully the owners do release CCTV footage of this because I would like a visual of the full 30 minutes for myself.

she was told umteen times to leave, she was intoxicated

she got what was needed

get her out even if you have to drag her

its not a secure hospital

businesses have had it bad enough without drunks spitting and pissing

Why did the parents of the seven year old girl, who was visibly shaking, decide that finishing their dessert inside the restaurant was the best idea? Sounds like a fake justification to me.

I don’t see the need to drag her out by her legs.
The language used by the staff was not suitable either.

This is actually a new restaurant that's opened too so imagine that happening when you have just opened up

Like I said I understand to an extent why they've been frustrated, especially with lockdown etc., and I'm not expecting that everyone will always make exactly the right decision in the heat of the moment but when it comes down to what should have been done, it's really the only answer, both morally and financially if you look at it with a level head.

Closing the doors for an hour when they've probably not long reopened is going to sting... but if a staff member who isn't trained/certified security staff (you actually need a license) injures someone in the process of removing them, then that person is going to have a claim (in the region of thousands) against the business and they will win it... it's just a given. No matter what the extenuating circumstances are, if a member of staff who isn't security-certified attempts to remove someone using physical force then the civil judgement is going to place them in the wrong, and force the business to pay up. That could range from "much worse than closing for an hour" (if they have liability insurance or are part of a chain) right up to "no longer able to trade" (if uninsured/a small business).

TBH it's a general rule of thumb for dealing with someone in this state that if you ignore them and refuse to engage, they will move on.

The police have definitely dropped the ball here though. I have to say that on the (sadly, multiple) times I had to call the police they did always come out. Sometimes took them 30 - 45 mins but they'd show up eventually.

We had the direct number for the local station though so we didn't have to arse around with phone operators etc... the joys of the specific trade I suppose; people behaving like the person in this video wasn't novel or strange at all. A multiple-times-a-week sort of thing. Sometimes multiple times a day :facepalm:.

Inexperience may have played into it too, then.

A staff member is acting as a representative of the business and not as a representative of themself. The person's behaviour might justify individual action (in legal terms) so maybe nothing would happen if a member of the public dragged them out, so long as there was no serious injury caused.

A staff member doing it leaves them WIDE OPEN to liability. Even if you have no sympathy at all for the person being dragged out, from a purely business-perspective, it is an extremely bad decision.

[edit to add] Forgot I don't have to hide shop secrets any more :joker:

- This is the reason for "the nod". Someone needs removed immediately from a bookies? Couple of regulars get a glance and ... erm...
will then "encourage that person to leave". There's no comeback on the business if it was member of the public, and there's no comeback on the members of the public if they don't cause actual physical harm. Usually a bit of glaring and shouting is enough and no one even needs to touch anyone.

the only way to deal with someone like that without the police is to disable them and that means using tools that the police have like cuffs or tazer

It's such a moral dilemma.

The police refusing to attend are the ones who need looking into. The staff should not be abused, maybe just retrained because they were left with a really messed up situation.

It's difficult really because the truth is some of it is an element of "an art, not a skill"... some people are just naturally very good with people/good at talking people down and some aren't no matter how much training you give. Some training will always help of course... but it's often just down to a person's character. I had a staff member who was like an animal whisperer for people off their face. They'd bugger off home and come in apologising later when they'd have been mouthing off all day at someone else :think:.

Should staff members in an ice cream shop really be expected to deal with this this? I get bar staff maybe being better at handling drunks but not people who serve Mr whippy

Should they HAVE to, no, but sadly in most towns in the UK these days, it honestly is kind of expected. I know when I was in retail it was a particularly rough "brand" of retail, but my best friend used to manage a TK Maxx and he has some very similar war stories.

Difficult one, but I think it shows the amount of training required to deal with the public, its all very well throwing open your doors but you need to have at least one person on duty who is trained to deal with difficult situations, and no matter how bad it got, this was not the way to deal with this lady, she could well sue now

Yes there should have been someone trained to deal with it, whether that be the owner or a member of staff

They are dealing with the public, yes it is a cutesy dessert bar and not a pub but the principals are the same, what if a homeless person went in and sat down, how would they deal with that?

A lot of places though you're lucky if they're staffing at appropriate numbers just for the retail work, let alone another full time staff member for security.

That said, a couple of years back we stayed in Tottenham on a vsit to London, and I was slightly gobsmacked to discover how much more standard it is in places like that. A guy in a stab vest on the door at Poundland. Two bouncers at KFC! You barely see security even in the supermarkets up here. Moreso in Glasgow etc. maybe but not out here in the sticks... usually one bored looking person sat at a little CCTV station, stopping people at the door because the cashier forgot to take the little sticker off a leg of lamb.

The man who pushed her over assaulted her, no matter what was said beforehand.

I am not talking about bouncers, never seen them at food outlets in London at all, not sure what area you were staying in :worry:

I am talking about training for staff on how to deal with difficult situations :shrug: the public are notoriously difficult drunk or sober

Exactly

Unfortunately I think I've seen this woman out and about before and on buses etc and if it's the woman I'm thinking of she has a reputation in Morecambe for being abusive. The fact she was shouting at 2 kids that were about 7 or 8 that were crying and at staff and the police said there was no way they could come the guy did what he had to.

It's a very interesting video and it also highlights how just seen a tiny part of a video gives people the wrong impression

This restaurant has just opened and I may visit it this weekend to find out a bit more but inexperience played a part here too

Also it's very funny that greased lightning is playing so loud when he's interviewing the man it's so distracting

The KFC in question was in a retail park type thing near an underground station, that's about as much as I can remember. There were security screens and two very large bouncers on the door in black coats :joker:. Maybe they'd had a recent incident or something, I dunno.

I did see some racial profiling in Poundland though! The guy in the door wasn't going to let a black kid (maybe age 10 or 11?) in until they realised he was with an adult... but they had just let two similarly-aged white kids in no problem :suspect:.

If that's the case then #1) This person (and the community itself if she's disruptive) is being MASSIVELY let down by mental health & social care services in the area, and #2) she will almost certainly be a "known person" to the local police so there's even less of an excuse for them not coming out.

I do feel bad for the guy who ended up cracking, although there's still no excuse and he shouldn't have done it ... it does seem like the biggest failings here are systemic and it should never have gotten to this point in the first place.

Seeing him being interviewed he isn't a bully. He knows he needed to handle things properly but when the police don't respond and there are young children in your restaurant crying then it's a hard situation. He said he tried to escort her out properly and you can see that. Dragging by her legs wasn't the right thing to do he admits that.

It's such a shame as it's a very popular place and something Morecambe needs as we are just full of pound shops and charity shops the town centre is awful and people just seeing this 20 second clip will prob lead to the place shutting down. To get the full story you understand it more and it was the wrong thing to do but can someone say what they would have done in that situation?

We are a small town where a lot of businesses get closed down very easily we are a ghost town so to say we should have bouncers on the doors it's not a nightclub it's a family run restaurant for families how awful would it look to get bouncers

I've worked as security for arenas before and as far as the guidance goes if there is a problem person you kindly explain to them they are causing a problem and to leave. If they don't go then you get extra staff to come and the police. There wasn't the extra staff and the police weren't coming so what other solution is there

Thankfully this doesn't seem to have gone mainstream and the girl who filmed the footage has a lot to answer for to for only posting a small bit

You dont want someone ****ting on the next table as your spooning some chocolate chip cookie dough ice cream in ya mouth.

Should have hosed her down.

She got her just desserts Parm