ThisisBigBrother.com - UK TV Forums - When Phone CS/Tech Support Goes Wrong

Tell us your stories of dealing with billing with horrible tech/customer support...

I'll post first a famous example of why I don't use Comcrap anymore. I'll come back later and tell my horrible story with them...

Comcastic Service Disconnect

Youtube video

The original source: https://soundcloud.com/ryan-block-10/comcastic-service

Quote:

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

This guy is so ludicrous :laugh: