PayPal told customer her death breached its rules
 

PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.

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The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.

The matter came to light after her bereaved husband contacted the BBC.

He said he wanted to make other organisations aware how distressing automated messages could be.

Lindsay Durdle died on 31 May aged 37.

She had been first diagnosed with breast cancer about a year-and-a-half earlier. The disease had later spread to her lungs and brain.

PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle.

He provided the online payments service with copies of her death certificate, her will and his ID, as requested.

He has now received a letter addressed in her name, sent to his home in Bucklebury, West Berkshire.

It was headlined: "Important: You should read this notice carefully."

It said that Mrs Durdle owed the company about £3,200 and went on to say: "You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased... this breach is not capable of remedy."

PayPal has told Mr Durdle that it is looking into this "as a priority", and has written off the debt in the meantime.

"We apologise to Mr Durdle for the distress this letter has caused," a spokesman added.

"We are urgently looking into this matter, and are in direct contact with Mr Durdle to support him."

https://www.bbc.co.uk/news/technology-44783779

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:shocked:

OMG !!! :shocked: utterly disgusting company PayPal . I'm glad I don't use it .

The husband should of told them to f off and refused to send his and his wife's personal ID information. Even when you're grieving they still try to make your life a misery :crazy: .

isnt it that non payment had breached the rules?

Probably but the way they've wrote the letter they've addressed the letter actually to her telling her that her state "deceased" is a breach of the agreement.

"We have recieved notice that you are deceased"

Is it wrong I screamed

:laugh3:

Nothing surprises me with PayPal or eBay, both run by complete incompetents

This

The lesson is pay your debts

I got a credit agreement through PayPal and had no issues.

Woman should have made sure her payments were taken care of before getting herself deceased.

That's absolutely shocking from PayPal.:laugh3:

Wow could that statement be anymore insensitive and cold :umm2: , the woman died of terminal cancer . Maybe she was trying to get out of debt but I'm pretty sure she had other things on her mind ,what with being seriously sick and all . Of course people shouldn't get into debt but it happens. Now I feel sorry for the husband trying to sort things out .

And even when he sent the appropriate ID information and even sent the death certificate to prove she died ,they still send a stupid incompetent response letter still addressed in her name :facepalm:.

that’s disgraceful

dgbdjkbil who wrote this and was like "yep perfect lets get a stamp on that"

What is a samp? :shrug:

No, it's a joke. You know since most people don't get themselves into a spot of deceased on purpose.

Go and impress someone else with your bleeding heart.

meant to type stamp

What lesson? I'm pretty sure she doesn't give a ****... you know... being dead etc. :joker:

In the UK spouses / offspring are not responsible for their family members debts when they die. Only if it's an account in both names. So if the paypal account is in her name only... Sorry PayPal... you're out of luck :shrug:.

Well I couldn't tell if you were serious or not . No need for that attitude :nono:

Exactly isn't fair on her husband

:nono:

A couple of weeks after my husband died I received an email from Aviva to my account, addressed to him, asking what would happen if he died with no life insurance. The fact that both our lives had been insured with Aviva for years and that I'd told them that he had died. This sh1t happens. It's upsetting at the time but it's laziness rather than vindictiveness.

It's also incompetence .
Even letters and stupid cold callers still address the dead person :bored: :facepalm:

Not them dragging her for getting herself deceased

Some people never learn.

It's quite easy to stay alive. Look at us!