I am fuming
 

Ordered a phone case for my new phone been waiting 10 days for it and it arrives today broken

Why did you not use Prime?

idgi

Must have been cheap and tacky

Cost me 12 quid

I would rather wait a week longer for free delivery

well that is crazy. Just tell the sender and show a pic and they will refund or send a replacement

I told them and they said send it back and i said i am not paying to send it back to Japan

That's why I film unboxing videos for anything worth more than a certain amount of $$... I remember when I worked customer service, our shop had to taken back a product with a brick inside instead of the actual appliance and they resold it to another customer who had to bring it back to customer service... manager's call

So cheap and tacky then

For £12 you could get one from one of those pop up stalls in the shopping centre

If Ebay
the seller has to replace it

They need a review.

Iv looked on ebay and Iphone 6 Hello Kitty cases are a lot less than £12

you have been ripped off m8te

Im sure the packer in japan has committed hari kari for your troubles.

Not necessarily.

They are giving me my money back the sexy fookers

Send it back ,and get a refund .