My friend is a carer and she said
 

So she goes to old people house and help them

On her round one of the old lady's she care for had a bad fall she not aloud to help her up as its her company policy she rang 999 and they said the ambulance would be 2 hours she phone her office and there said to ut a pillow and Blanket on her and then carry on with her rounds the old lady has a key safe so all 999 people can get in to the house

By friend was sad she had to leave her there

Horrendous, you wouldn’t treat an animal like that would you, just leave them lying on their own in pain.

Yeah but your not supposed to move someone as you don't know what they might have damaged and may make it worse

Of course, but leaving a vulnerable person on their own, is that okay? It’s not the carers fault, it’s the company who have nothing in place to cover incidents like this

I'd be furious if a relative of mine had been left by a carer. It's also awful that the ambulance service is so stretched that it would take 2 hours to get to someone now :sad:

I could never do a job like that, the carer is the one who probably feels the most guilt but she has other people to attend to, the manager sat on their arse in the office should have come out and sat with her

Completely agree Cherie. I'm sure the carer would have been in trouble if she had stayed with the patient. I couldn't do that job either. All about money for the company though, and I guess if she had stayed other "customers" would have missed their visit.

Cant be sure Michael but they might have thought if she moved her it might have made things worse,but to have to wait 2 hours for an ambulance seems too long, could she not have stayed with her ?

This sort of thing happens daily, I would ask was there not a Relative or friend that could be contacted to come and stay with her.

There is not enough ambulance crews doctors and nurses or even hospitals to handle the ever growing population and one that’s living longer.

Add to the fact nhs is full of repeat wasters like drug addicts and drunks who take up places on a weekly basis.

That’s horrendous. The manager on the phones should have taken over the rest of the carer’s rounds for the day so she didn’t leave the patient.

It’s not their patient but their customer, ambulance dispatch who answers hundreds of calls a week would of catagorised the call.

There are some great programs on that follow the the ambulance crews and hospitals as they deal with life and death emergencies day and night and you get to see the true picture of what they have to deal with daily.

the carer will have other 'clients', my neighbour had carers in recently after she came out of hospital, they get 15 minutes to go in and out and are not paid for moving on to the next person, they are not allowed to use the oven or hob, just the microwave, the government pays for 6 weeks, if you need help after that and you have savings or your own home, you start paying

Cal is talking about the company the carer works for, their job and what they are paid for is to look after the elderly, so this type of incident will not be uncommon and they should have some policy in place to cover it, apart from anything else it's a safeguarding issue, leaving someone who can move on their own on the floor is not 'caring'

These carers are nothing more than cleaners, they provide a limited service, it was the ambulance controller who called the shots.

Also was there not a relative or friend that could of stayed with her.

On her round one of the old lady's she care for had a bad fall she not aloud to help her up as its her company policy she rang 999 and they said the ambulance would be 2 hours she phone her office and there said to ut a pillow and Blanket on her and then carry on with her rounds the old lady has a key safe so all 999 people can get in to the house

By friend was sad she had to leave her there


If she had a friend on the company file they would have been called, most people are at work? maybe the carer tried a few neighbours but got no response

the bottom line is the carer company are being paid, either by the government or by the lady herself to look after her

Real life example of over stretched nhs, a few nights ago a friend went back to a and e in pain after having surgery, there was a seven hour waiting time to be seen she went back home in pain.

The actual carers are usually amazing. Before my mum was moved to the hospice, we had people come in twice a day. One of them was the nicest man I have ever met, he got my mum washed and changed every day, even washed and styled her hair in her bed, supported my dad and gave us advice on different things......all for minimum wage. I have a lot of respect for the carers themselves but the companies are like every company, in it for profit

There are good and bad carers, a friend who’s dad had Carers coming in, they set up a camera on a lap top after being concerned about the amount of time they were spending with their dad, it turned out they were getting paid for 30 mins twice a day but was spending on adverage ten mins each visit.

You can’t take nothing as a done deal.

My dad was in hospital for an operation on a broken wrist, they came to take him to theatre for an operation on his spine.

This thread is about how the company who are paid to look after the woman handled the situation given they knew how long the lady might have to wait for the ambulance

its not the NHS's fault that she was left on her own to wait

If there was not a shortage of ambulances she would not be laying on the floor for that long.

The local council that give these companies the care contracts will be well aware of the company’s policy when it comes to falls.

My gramps had a fall last year and the ambulance didn’t show up for 6/7 hours as apparently he was not major as he knew his name and dob. They said not to move him buts annoying as what if he fell outside in the cold. He was lucky he was inside but he had vomit and **** all over him because of the fall so had to clean him up without trying to move him too much ;(

That doesn't mean they can't review how they treat their paying customers, no other age group would put up with this, would you leave a child alone after a fall for two hours? would you even leave an injured animal? unfortunately a lot of elderly do not have anyone to lobby on their behalf, the system is broken it needs fixing