Customer Service
 

How much chances do you or would you give a company to sort out an error? (if they are to blame)

I'm dealing with a company at the moment, I ordered a full house of blinds supplied and fitted, my windows are huge, every one of them so it was expensive and what I would see as a good sale for the company.

I chose to pay in full on the day I ordered rather than a deposit then final payment, anyway I got my blinds and I'm pleased with them but on the day they were being installed the fitter noticed they had manufactured and sent him with two bathroom blinds instead of a kitchen one, he said he would be back the following day with the correct kitchen blind, fast forward over a month and me messaging almost every day, given 4 different days and times for it to be fitted and no one has appeared every time.

The person replying to the me is fully apologetic and keeps arranging different appointments but I'm waiting in every time and like I said still no kitchen blind :rolleyes:

So what would you do? I'm so tempted to post on their social media as its really active but I don't want to be that person [emoji23] I do want my bloody blind though :fist:

Terrible

Might be better to phone the person give them a date you want the work done by or ask for a full refund this should make them complete the job

i think you can be polite to them on social media. Say something like you have been waiting a while now without resolution. That way they will know that you could drop a bomb there if they dont sort it out

tell them to get their finger out or its curtains!

To be honest there is no customer service anymore once they get your money it’s banging your head against a brick wall

I’d want to speak to the owner or the top person because people lower down will just rob you off or cover up their mistakes

Can josy give up a update as I won't be able to sleep till i find out

It's been over a month, I'd post on their social media, companies seem to react to that......

Worth a try for sure

I've been waiting in all day again they had up until 1pm that was the time they gave and they never showed but I've just had a phone call sang the van broke down but they will definitely be here today so we will see

hhmmmm a likely story

You going to post pics of this fing blind :cheer2:

Looks like they haven’t done a blinding good job so far then eh?

:facepalm:

alot of companies are hiding behind covid to give bad service basically

Absolutely lots in councils offices taking the piss

Wait... have you paid for the blinds ???, I'd continue to be persistent and keep contacting them.

Sounds like they're fobbing you off .

i would send some shade their way on social media

I won’t dispute that customer service over here is at the very least lacking, but it’s not like that everywhere.
I was in L.A. in the very early eighties, with another London taxi driver, just two guys having a ball in California and Nevada, drinking too much bourbon and chasing too many women.
My friend had a Triumph TR6 back home, and he kept noticing them in California with unusual wheel trims.
We went to a British Leyland dealer in L.A. to try and buy a set, but they only had 3 in stock, so the clerk asked where we were staying.
That night he came to our hotel on the P.C.H. with a set of 4.
My friend paid him and offered him $20 as a thank you for going the extra mile.
He refused the tip, he just said, “Remember where you got them, and tell your friends.”

I would tell them that blind better arrive today or it's curtains for you :fist:

l:hehe:

I like that one :laugh:

Oh damn LT already used that Joke :fist:

I had a similar issue with a Blinds firm

I shamed them on social media and got a refund

It was an open and shut case

Shady characters