Advice? Has anyone ever had to contact Trading Standards/Ombudsman?
 

Are they any help? I want to make a serious complaint about British Gas, their standards and their complete lack of courtesy and customer service.

Martin Lewis
advises it

…I don’t know where you are with it but this is a guide to the complaints procedure/process in regard to British Gas…


https://www.britishgas.co.uk/complaints.html


…(…I would think…)…the thing to do is to go through that process first so that you can present all of that to any outside ombudsman….

Have you been through their complaints procedure first? Think the Ombudsman won't look at it until you have exhausted everything with the company.

I have Annie. It has been ongoing for roughly 3 months now. I've raised several complaints with absolutely zero response on each occasion. It is quite appalling. Just spoke with the Ombudsman, he's taken all the details etc. I should expect to hear back from him on approximately 2 weeks.

I'm with Eon. Very happy with them.

You've gone about it the right way then.

Hope they sort the problem for you

…I hope that it’s all sorted out for you, Kate…