Weird eBay sellers tell you to keep products
 

So I bought an Android TV box last week for £45.00 on eBay. Brand new.

Anyway it was delivered but the remote control had one of the volume buttons missing. A sort of rubber button that is pushed in and can fall out.

Luckily I don't use the android box remote volume buttons. So it didn't matter really. I use the TV volume instead.

Everything else was fully working.

Anyway I thought I'd send a message to the seller just to tell him what happened.

About 3am I got a reply that said 'customer dear, we apologise for your inconvenience and express our sincere regret you had troubles. Please accept a full refund. £45.00 will be paid into your account. You don't have to return any of our products. Please dispose of it. Sincerely.

What the... I never even asked for a refund.

Weird.

Dont suppose you have a link to the company?

I could do with a new kettle, that erm, doesn't pop when it's boiled.:shrug:

Chinese companies often do that, they're very courteous and crawlie with their language, and give refunds for everything.

Customer Dear is the big giveaway here :laugh:

It will be drop shipped so return is no good
they will budget in 2-3% refunds

Haha.:joker::joker::joker::joker::joker:

Ah, is that what it is. Thought they were Chinese sellers. So hard to return to China. Buy why so eager to give a full refund when I never asked for one.

:joker::joker::joker::joker::joker::joker:

Yeah, I've found that out.:hee:

Anyway, I am still laughing. :joker::joker:

Company is elbayyong_73.:hee:

Couldn't find it, but bought a brand new strimmer, 2 memorial coins and a douchebag(condition, used)

This happens on Amazon US also with Chinese sellers. But... this practice occurs widely in retail as well, just behind the scenes. When consumer goods are taken as a return, if it can't go back immediately out to the floor as open box (the item has some issue or too incomplete), then it is put on a pallet where Receiving has to sift through and mark returns for a trip to the DC (distribution center). In the system, they check if it's RMA (RTM/return to manufacturer), goes back to the DC to live on a pallet (for auction possibly) or goes into the trash. The bigger shops have a trash compactor for this purpose. Those items don't end up on a pallet, they go straight to the local landfill. More returns go straight into the trash than people realize especially electronic items because they're non-repairable. Other reasons might be items that have been worn by people, such as Earbuds/bluetooth earpieces etc, can't be resold so they are often simply trashed.