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US Customer Service workers based at home
This is a clever idea
a American idea used by Blue Jet Airline instead of fast/stressed Phone customer service in India they use their own local staff working from home connected to their computer sytems and Not Stressed or rushing you. People that use that service like it as they get helped better in every way. This was reported on Radio 4 bottom line, today. I would prefer that since so many of ouir cutomer helplines are sent outside of the UK and they do not help enough. |
Good idea, but it does have its negatives. But then again so does everything, I would like to see it given a trial period.
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