Season ticket refunds are different to others
The way refunds to season tickets are calculated is also different to other refunds.
Essentially, season tickets offer 'free travel' compared to the alternative of buying other standard tickets.
In the case of monthly season tickets it's roughly a week of free travel and for annuals it's roughly two months free travel.
Therefore, the amount someone would get back will depend on the specific circumstances.
If someone wants a refund, whether they have a weekly, monthly or annual ticket, the operator will calculate the cheapest way the passenger could otherwise have bought the travel which they have already used.
Rail firms say that refunds are calculated in this way because a system where refunds were pro-rata over the whole period would create perverse incentives, for example, someone could buy an annual ticket, knowing they only need it for a couple of months, then ask for a refund.
They would then have effectively taken those journeys at the discounted rate offered by an annual ticket, instead of the more expensive cost of two monthly tickets.
A spokesman for the Rail Delivery Group replies: Train companies understand that at the moment people may not wish to travel in the way they had originally planned.
Season tickets can be refunded, depending on how long is left unused on them, and people should get in touch with their train company or the website from which they bought their ticket to see what they might be entitled to.
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