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The voice of reason
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Join Date: Oct 2009
Posts: 104,408
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The voice of reason
Join Date: Oct 2009
Posts: 104,408
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15 hours on hold
Andrew Kahn, called Qantas Airways to confirm his flight from Adelaide, Australia, to
New York City, The Telegraph reported. He was put on hold and told a representative
would be with him as soon as possible.
"I wanted to find out what exactly they meant would be as soon as possible," he said.
"When it got to over two or three hours that was the point where it was like: 'OK let's
ride this out'."
He phoned the airline at 7:22 Wednesday evening and finally hung up at 11:01
Thursday morning. During his wait, he surfed the Internet, slept briefly and caught up
on some reading. He never did speak to anyone on that call.
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