Quote:
Originally Posted by LeatherTrumpet
she was told umteen times to leave, she was intoxicated
she got what was needed
get her out even if you have to drag her
its not a secure hospital
businesses have had it bad enough without drunks spitting and pissing
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A staff member is acting as a representative of the business and not as a representative of themself. The person's behaviour might justify individual action (in legal terms) so maybe nothing would happen if a member of the public dragged them out, so long as there was no serious injury caused.
A staff member doing it leaves them WIDE OPEN to liability. Even if you have no sympathy at all for the person being dragged out, from a purely business-perspective, it is an
extremely bad decision.
[edit to add] Forgot I don't have to hide shop secrets any more
- This is the reason for "the nod". Someone needs removed immediately from a bookies? Couple of regulars get a glance and ... erm...
will then "encourage that person to leave". There's no comeback on the business if it was member of the public, and there's no comeback on the members of the public if they don't cause actual physical harm. Usually a bit of glaring and shouting is enough and no one even needs to touch anyone.