Quote:
Originally Posted by Redway
You’ve got to be careful when responding to certain complaints though. Sometimes people will take one comment that got said or one thing (‘we’re out of stock for this particular item but I can give you x-alternative’ can become ‘this person refused to give me x’) and take it out of context deliberately, to stir up conflict and get that particular person moved on. I would’ve just given her the fries and kept it pushing but sometimes people can be snaky. And the general public in the States be wild on another level.
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Good point.
I remember a case last year I think it was, where a customer killed a Subway worker because they gave the customer the wrong item.
That was absolutely bonkers, and to clarify it was in America.