Quote:
Originally Posted by Alf
If these people were payed more for the work they do then maybe they'd produce better standards.
As a customer, you will always be right to them. So just let them know that they got the order wrong and I'm sure they'll go out of their way to make it right.
As someone who works in a similar position, I know that they're under staffed and work hard for sh!t money so will make errors from time to time. But they usually will always want to make sure you get the best service.
But If the waiter didn't write your order down then you would be in your right to politely explain to them to write it down because you've recieved the wrong order in the past. They will always agree with you because they work on a "customer is always right" policy
They do have to deal with all different kinds of customers all the time. Some lovely and some very rude. But they always have to grin and bear it.
I get that when you've paid your money for something that you want what you've paid for. But they will make mistakes. If you let them know politely when they've made an error then they will go out of their way to redeem themselves and will be full of apologies.
Obviously I can't speak for everyone but I know I do. I will just give people freebies on the house when mistakes have been made. It's not coming out of my pocket. I'm like a modern day Robin Hood.
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…and they did go out of their way…and the Manager was extremely generous to not ask for ANY payment…as we were more than willing to pay for our drinks.
We noticed our waiter using a machine to take orders from other tables…had he done this with us it would have been plain sailing. But he didn’t for some reason and his error pretty much ruined our meal out. As I said he had been very good up to that point and I’m sure he will have learnt not to do that again.
It’s not cheap eating out anymore…and believe me we will insist in future that our order is recorded in future.