[Cherie]

oh that is a useful number Mock thank you

My elderly aunt was partially scammed recently by someone purporting to be from 02, she thought nothing more of it until a new Iphone 15 arrived and a sim card so she reported it to O2 as she had not ordered this, who are virtually useless and still have not sorted it, then a bill arrived for 60.00, we couldnt figure out what the scam was as she had the phone and she cancelled the DD but on talking to my neighbour she was scammed 14 months ago in the same way but on receiving the phone she received a message to say this had been sent to her in error and could she forward it to this address in West Bromich which unfortunately she did...then she found out she had two contracts with only one phone luckily for my aunt somewhere along the line the communication from the scammers stopped and she has the phone, if O2 dont sort this soon she will start using it herself with her own sim card these people are just scum of the earth and O2 are no better as it looks like this scam has been going on for years