[joeysteele]

I think, and I can identify with this as at the time of the loss of my Dad.

When you're NOT hearing what you want to and even need to, whether it's rational or not
You will look for negatives.
Particularly from what others may say or even suggest doing.

The slightest challenging word or statement can get overblown into being offensive and thereby increase the negativity from those grieving and wanting to hear only what they want to.

I don't think Angela Raynor would be deliberately offensive at a meeting of this nature and important matter.
However she was never, as no one would have been, able to say or present what ALL the grieving of lost loved ones wanted to hear.

I recall times I've been at a TRUST meeting with relatives of a loved one losing life in hospital that maybe could have been avoided.
Where some relatives could take on board what the Medical staff were presenting..
However others challenged it and some got very angry.

In grieving you can for a time or for longer periods be like at war with the world.
In a case like this, it is easy to fire negativity against anyone saying what you don't really want to hear.

This would be a very hard meeting no doubt at all on that, and impossible to address properly the feelings of ALL involved.
There really just would be little chance of some, most or all coming away feeling they'd got much or anything they hoped to.
Very sadly.