[Princess]

Ok so I'm crap on the phone. I phoned Aer Lingus,when I finally got through to a person I could BARELY hear him. I don't think he had a clue what I was saying. He offered me taxback and I said Is there anyway of getting more back? And he was like 'Oh ring closer to the time so you can reinstate it' and I was like 'But I don't want to reinstate it!' And he said nothing for like 10 seconds so I hung up.

URGH

I'm gonna ring again tomorrow,see if I can get any further than that.