I had a hair appointment booked in Toni & Guy a couple of years ago, but there was no one at the reception desk when I got there so I was waiting ages and ages, and the girl who was my usual stylist (at that time) had seen me and smiled, so it wasn't a problem.

By the time the receptionist got back to the desk, it was 15 minutes after my appointment was booked for, so she came back and said that I was too late now. I explained I'd been waiting and asked her to go and ask Kerry (my stylist), but she came back and said that I'd missed the appointment. I was really pissed off.

So, what I did, was book a whole wedding party in on a Saturday 6 months down the line, booking every appointment available with Kerry for the whole day.

Of course, nobody turned up, and she lost out financially for lying about the time I arrived.