[Ammi]

..tbh I'm usually too busy packing my groceries to notice whether they're smiling at me or not..they do always ask if I want help but I prefer to do it myself
..I can't remember the last time I was on a bus and everyone at the local shop knows me so they're always friendly

..I guess the call centres can sometimes be frustrating if you have a query about anything..but I've never had much problem with 'face to face' customer services....and I think they can have to suffer a lot of rudeness from some customers too which must be hard for them..they don't always get treated very respectfully