Quote:
Originally Posted by daniel-lewis-1985
Yeah they have taken the cash including delivery charge but not shipped it so they have broke their terms and conditions there.
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Despatched could mean despatched
to their warehouse....it could also mean despatched as in,
from their warehouse: their T&Cs are unclear to say the least - and I suspect quite deliberately.
Shipped means it has left their warehouse and is in transit.
This unfortunately are all the 'grey areas' in T&Cs that they managed to get out of through clever wording.
Look at the contradictory statements (or rather, what I would regard as deliberately ambigious - giving them a get out clause)
Rest assured your credit card will only be debited as your order or individual items from your order are dispatched.
Your payment card will not be charged until your order is shipped.
either way: I'd be taking it further - either via Trading Standards or a no nonsense (but 'reined in') email - giving them a clear 24 hours to refund my monies in full as well as compensation (a reasonable amount) and threaten to highlight this to the media.