That is from the DailyMail, one of, if not the worst rag for twisting things. Much of what was said was from the interview in the final, and it needed watching rather than quoted in bits from that rag or taken out of context. Heidi and Spencer said they were brought in to be the bad guys, which says more about BB than them. Not that they liked being like that in there, their tears were real, and like everyday people like us with friends and family even, one day they can p*ss us off, the next we love them to bits, this was Heidi and Spencer in that house with those housemates whom they didn't know at all on going in there. If anything, it wouldn't have hurt the others in there to give them both some leeway, to allow that they are in a foreign Country to them, so no friends or family about, and can only allow themselves at times to ham it up to be entertaining, try and win or at least make the final by trying to secure many fans, all of which they managed. So they were brilliant housemates all in all. All housemates will have fake moments in BB I would guess, it's how well they pull that off though
Add to the fact that they were brought in to be the baddies, and still emotions seeped through, they have feelings and that at least should be respected if nothing else and least of all by their housemates, who were more than happy to cast first stones. BB needed Heidi and Spencer for Rylan to bounce off to secure his win, it was as simple as that, and if it meant them being hated by some viewers, what do BB care.