[Nedusa]

She's clearly a racist old bitch who thinks she needs to put these "coloured's " in their place. When you read this story a little more deeply it becomes clear this woman has been using racist language on more than one occasion and just because she feels the quality of her delivery service was not up to scratch it does not entitle her to make these racial slurs.

Old and/or disabled does not give her any right to act like this in fact since she probably suffers from discrimination herself she should know better..!!!