Quote:
We are sorry
Dear Lily
As you may have already read or heard in the press, following an announcement by the Financial Conduct Authority we have issued a public apology. We are identifying the customers affected by a historical debt collection issue and certain system errors.
Following our internal investigations, we can confirm you have not been affected by the debt collection issue. You do not need to do anything but please read this email carefully.
Historical debt collection issues
Between 2008 and 2010, we sent out letters to 44,556 customers claiming to be from companies “Barker & Lowe” and “Chainey, D’Amato & Shannon”. These letters were in fact from Wonga. They gave the misleading impression that customers’ outstanding debts had been passed on to a law firm (or other third party) with the threat of adverse consequences if the debts were not repaid quickly. Charges were added to some customer accounts as a result of this practice.
This practice was unacceptable and should never have happened. It ran contrary to the principle of transparency on which our business has been built.
System errors
Following an internal investigation we have also identified certain system errors, which resulted in the miscalculation of some customers’ balances. Some customers overpaid Wonga whilst a greater number underpaid, with the majority of those customers who overpaid Wonga, overpaying by less than £5.
All known balance calculation issues have been addressed. For existing customers, where they have overpaid Wonga this will be repaid with interest and those who underpaid Wonga will not be asked to pay the shortfall.
We are in the process of identifying the customers who have been affected by these system errors. We will be in touch directly with all customers who have experienced financial loss as a result of these errors.
Our apology
We apologise unreservedly to all of our customers. Although you may not be directly affected by these issues, we are working hard to do the right thing and earn back your trust.
Our priority now is to work with the Financial Conduct Authority, our regulator, to agree a redress programme which will ensure affected customers are appropriately compensated.
For further information on these issues visit wonga.com/apology or call us directly on our freephone number, 0800 840 0836 or national call rate number, 0333 005 0836 to speak to our customer service team.
Yours,
Tim Weller
Interim CEO, Wonga Group
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The email they are sending their customers...
So along with the fake debt collection..'errors' in collecting payments. I don't believe for a second that the majority of customers underpaid...or that those who overpaid did so by £5 or less
