Judi James is not a psychotherapist; she is some kind of a 'body language expert' which is pretty far off of being able to have a truly deep and insightful understanding of the human condition.
This is evidenced not only by her qualification but also her lack of compassion and, by the sounds of it, her patently untrue statement that Helen will be unable to change. Anyone who understands self knowledge and therapy will get that such changes are difficult but not impossible. (to learn about self knowledge try Daniel Mackler on YouTube for some very insightful and instructive, potentially life-changing videos.)
I see what she is saying; some people are seen as simply being unable to change...
But all it takes is the right approach, and for the person trying to change to truly understand that it will be difficult and to very much want to improve themselves. 2 + 1 ≠ 2
Maybe Helen is one of those
'unchangeable' people but judging from what we've seen I don't believe so.
There is also the fact that she judges everyone's behaviour (from past episodes that I've seen her talk on) on the merit that they are not even humans but animals, or base tribal morons of some other reductionistic sort. She doesn't address the nuance and the more personal aspects of people's psyches. Maybe I am a bit off-point here as I have not seen her talk in a few weeks.
And I must add, that she has some pretty damn interesting insights, but then seems to undo them with a completely weird left-field comment which doesn't make any sense. Her conclusions tend to come from an assumption that people's intent is generally negative, and that people always have alterior motives, which has become too predictable to be based off of any kind of nuanced and balanced perspective.