Quote:
Originally Posted by Gusto Brunt
Thanks for all your replies. 
I don't think I will take Josy's advice, even though I say thanks for it. Why should I have to pay for the seller sending me a broken phone?
I also paid for a £1 jiffy bag, so it's a fiver realy.
But luckily I found this:
http://www.which.co.uk/consumer-righ...a-faulty-item-
Letter to refuse paying the cost of returning a faulty item
If you wish to return a faulty item bought online, you should not incur the cost of returning it.
If the seller or retailer is insisting you pay, use this template letter to explain to the retailer that it must pick up the cost of returning a faulty item.
If you'd rather speak to an adviser about your problem, call the Which? Consumer Rights Advice Line on 01992 822 829 to join today |
has the seller acknowledged that the phone has arrived back with him?