Thread: Ebay seller won't pay return postage after he said he would
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Old 12-04-2015, 12:21 PM #9
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LeatherTrumpet LeatherTrumpet is offline
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LeatherTrumpet LeatherTrumpet is offline
You know my methods
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Join Date: Oct 2009
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Quote:
Originally Posted by Gusto Brunt View Post
Thanks for all your replies.

I don't think I will take Josy's advice, even though I say thanks for it. Why should I have to pay for the seller sending me a broken phone?

I also paid for a £1 jiffy bag, so it's a fiver realy.

But luckily I found this:

http://www.which.co.uk/consumer-righ...a-faulty-item-

Letter to refuse paying the cost of returning a faulty item

If you wish to return a faulty item bought online, you should not incur the cost of returning it.
If the seller or retailer is insisting you pay, use this template letter to explain to the retailer that it must pick up the cost of returning a faulty item.
If you'd rather speak to an adviser about your problem, call the Which? Consumer Rights Advice Line on 01992 822 829 to join today
has the seller acknowledged that the phone has arrived back with him?
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