[Ammi]

...as for the OP and that specific incident...I think most of us know that 'there is a right way and wrong way' to address things but there are also decisions made that are so completely detached from the reality of lives/the impacts of lives that sometimes that has to be actually seen by the decision makers..that people feel that they have to actually 'go up and say in someone's face'...look, we are real people here, can you see us...(not that I think sadly that it would make any difference at all..)...but I do understand those whose lives are so impacted or know people who have been... that they have to 'show themselves' ...