Quote:
Originally Posted by Toy Soldier
If that's what they said - customers in general have a tendency to exaggerate when making complaints, so who knows what they said.
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Even if there is a complaint, there'd be plenty of Customer and Stock assistants about and they'd typically clock inappropriate behavior before anyone else. Plus confronting someone like that on nothing but the supposed word of a homophobe is likely going against store protocol. You usually have to confirm something is afoot before you confront someone since you risk situations like this.
I'd bet money on the guard simply being a homophobe. I've worked on a Customer Service desk before and the protocol for most complaints is to deliver a stock response and blow them off. You only take action on legitimate complaints and chances are the staff will know what's happening and will act on it sooner than someone has a chance to make a complaint.