Here is the full story
http://www.manchestereveningnews.co....n-tea-12728682
Cafe Nero has made a statement saying "this is not company policy and that all staff have been informed that they must sell food and drink to both the homeless and people like Emily who was buying for the homeless.
Emily clearly went to the papers because she wanted to publicly shame the brand. In doing so, she has brought about some very positive action. Good for her.