[Cherie]

Doctor or not he has somewhere to be the following day, needing to accommodate 4 staff in a different location seems to me like poor planning on Uniteds behalf, when he refused to get off it should have been offered up again to the plane, often on reflection people might have a change of heart and decide they didn't mind going on a later flight, the staff who needed to travel turned up late, they need to address this issue as well