Quote:
Originally Posted by Brillopad
Although I agree with your post in general I will add that duplicate letters being sent out has more to do with staff shortages and staff being under considerable stress rather than incompetence or not caring about their job.
The workload of all NHS staff is very heavy because of staff shortages and very stressful. Mistakes occur.
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I'm not sure it is a mistake though as it happens so often it looks like some sort of procedure they follow