Quote:
Originally Posted by Toy Soldier
You're not supposed to use things like that or negative physical description to identify customers you're writing about... That's day 1 stuff. You can't write "Big fat bob kicked off again" for example.
That said, a colleague of mine (a woman in her 60's) does it constantly and I have to admit some of them crack me up. We have customer logs for certain things, and amongst many, she has written down "skeletor" as the name of a very tall, bald pale man and my personal favourite - "Mummy's Boy" for a guy who is always on the phone to his mum  . We've also had "Rosie and Jim", "The Clampetts" and "Worzel Gummidge"  |
Omg, you work in a bookies too don't you?
We were all told to change all of our descriptors that might have offensive/negative connotations and try to put names where appropriate after one of the customers overheard the fact they were being "monitored" and asked to see the computer screen.