[Maru]

I would've walked off the plane and demanded to see that policy in writing while on the phone with customer service and taking names... there would be words

I only flew with a pet once. It was with my cat before I had my dogs and was moving bac to Houston and didn't want to put her through a long car ride. She stayed under the seat in front of me and went everywhere with me including into the bathroom (that was amusing)... no way would I have let her out of my eyesight... I wouldn't board my dogs or them now... there's obviously a lack of sympathy when it comes to pets... much less to other human beings. Unfortunately the airlines have lost customer service... sadly it's like you're cattle being shuffled around half the time. A lot of people including myself who used to love to fly now loathe it...

On the plus side, I've always gotten a small alcoholic beverage or hot black tea when flying Southwest and I've never been charged for it. So the small things I guess...