[Ammi]

...I do agree with TS on this story../...incident ...in that I’m not sure racial profiling does apply...in the 911 call which was made, there was no ethnic mentioning at all...it wasn’t an ‘anxious’ call either....more just, they haven’t bought anything, have refused a request to leave etc...I don’t know what to do, can you help me please, can you come...really just at a loss of handling a situation, so called the police...which has obviously escalated it even further...not just with the two men’s awful experience but with racial profiling being immediately assumed as well in the media etc...


...it’s good that there is training happening now ...which I think should also be general de-escalating training as well...they appeared to be non-offensive, non threatening, not hostile in any way etc..so basic training should have resolved the ‘issue’ so easily without calling on police time...especially as it was a manager, I believe....the person the other staff would have called for any perceived delicate situation...and just basically and seemingly no clue themselves...for such a big chain organisation, it’s quite unbelievable really...Starbucks did leave themselves open to and invited this kind of negativity with the protests by lack of training of staff...anyways, I’m only going on the little bits I’ve seen and my own perceptions, which could be completely wrong also...