"The energy firm is hit with a record penalty after it is found to have 'extensive poor sales practices' by the regulator.
E.On also agreed to set up a helpline and will write to 465,000 additional customers who may have been mis-sold contracts.
Ofgem said the company provided misleading information, operated lax management steps and discovered poor auditing results.
It said the firm failed to act on the audit results and did not always give key terms of a contract before completing sales."
http://news.sky.com/story/1262695/e-...er-mis-selling
16-05-2014, 06:26 PM
E.ON To Pay Customers £12m Over Mis-Selling
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