[Saph]

filling in an application form for debenhams, but what does this mean?

Retail is an ever- changing environment. As a Sales Adviser, what may cause your priorities to change and how would you react?

Is it talking about my priorities in the job or personal life?

[Jake.]

In your job I assume

[Raph]

In your job yeah like the way you talk to the customers and deal with various situations, i'd imagine

[Saph]

thank you both

[Ammi]

..Saph..I would say that because of the changing environment of retail i.e. the internet mainly.. that for shops to compete, they will have to maybe offer ‘something extra’...and Sales Assistants would be more like consultants or advisors on products or any queries that customers may have..which would also include complaints etc and handling them well for the customer and so they are reasonably happy..and that it's not just about taking money behind the counter, sort of thing...because on the internet for instance, it can be really frustrating when you buy something and aren’t happy with it and takes a long time of endless hours on the phone to sort it out sometimes....



...I think that's how I would interpret the question anyway...

[Livia]

I think what they're looking for is for you to demonstrate you can prioritise your own work rather than have a supervisor guide you. If you've got a customer standing at the pay point and a supplier calls you on the phone, you're going to deal with the customer first... or a colleague comes to check something with you and a customer wants to ask you a question about a product, you're going to ask your colleague to wait while you deal with the customer... always make the customer's satisfaction your focus. I think that's probably what they want to hear

Finding Arista wearing thongs on his head in the womens lingerie section, could force you to change your priorities pretty quickly.

Do not say "listening to Rihanna on my ipod".

[Gstar]

Ugh I hate questions like that when it means something so simple but they complicate it

Anyway good luck!! G3t dat pap3r gurl

[Saph]

Originally Posted by Ammi

..Saph..I would say that because of the changing environment of retail i.e. the internet mainly.. that for shops to compete, they will have to maybe offer ‘something extra’...and Sales Assistants would be more like consultants or advisors on products or any queries that customers may have..which would also include complaints etc and handling them well for the customer and so they are reasonably happy..and that it's not just about taking money behind the counter, sort of thing...because on the internet for instance, it can be really frustrating when you buy something and aren’t happy with it and takes a long time of endless hours on the phone to sort it out sometimes....



...I think that's how I would interpret the question anyway...

Originally Posted by Livia

I think what they're looking for is for you to demonstrate you can prioritise your own work rather than have a supervisor guide you. If you've got a customer standing at the pay point and a supplier calls you on the phone, you're going to deal with the customer first... or a colleague comes to check something with you and a customer wants to ask you a question about a product, you're going to ask your colleague to wait while you deal with the customer... always make the customer's satisfaction your focus. I think that's probably what they want to hear

thanks, this really helped

Originally Posted by Germyle

Ugh I hate questions like that when it means something so simple but they complicate it

Anyway good luck!! G3t dat pap3r gurl

same, I can't bare formal text.. obviously i'd expect it on a job application but still

and i'll try gurl

Originally Posted by Jesus.H.Christ

Finding Arista wearing thongs on his head in the womens lingerie section, could force you to change your priorities pretty quickly.

Do not say "listening to Rihanna on my ipod".

oops.. better go back and change my answer

[Ammi]

..oh, and I meant to say good luck with your applications as well Saph.....I'll keep my fingers crossed that you get some interviews....

[Saph]

thank you

[Apple202]

good luck saph gurl

[Saph]

ty

[Apple202]

np

[Marcus.]

gl
think positive

[Me. I Am Salman]

To walk out the store if Unapologetic isn't on the radio playlist

this brings me back to Autumn when all 12 of my job applications were refused

[Saph]

me if I get rejected

[Livia]

Good luck... I'm sure you won't need it, but I'm sending it anyway.