[Beso]

https://youtu.be/H5P1LpOes6A


Your opinions.

[Swan]

Pretty extreme. I only watched a couple of minutes, but the young girls laughing was disgusting.

[Strictly Jake]

It's MorecAmbe. And great video

[Beso]

Originally Posted by Swan

Pretty extreme. I only watched a couple of minutes, but the young girls laughing was disgusting.

Watch the whole video and let me know if you think the same..

That was my first thought as well, why are they laughing, it's disgusting.

[Swan]

Originally Posted by parmnion

Watch the whole video and let me know if you think the same..

That was my first thought as well, why are they laughing, it's disgusting.

Ok yeah i'll watch it.

[user104658]

Thoughts: have personally dealt with dozens of situations like this and worse. You don’t get physical unless it’s in self defence. Ever. There isn’t an excuse. You call the police and have them come and deal with it. She’s probably mentally ill but that doesn’t even matter in this case.

Shop worker lost his temper and lashed out.

There’s not really anything else to say.

[Beso]

Originally Posted by Toy Soldier

Thoughts: have personally dealt with dozens of situations like this and worse. You don’t get physical unless it’s in self defence. Ever. There isn’t an excuse. You call the police and have them come and deal with it. She’s probably mentally ill but that doesn’t even matter in this case.

Shop worker lost his temper and lashed out.

There’s not really anything else to say.

But they called the police and the police told them to shove it basically.

[Beso]

The woman was spitting in kids faces TS, I very much doubt you would stand back and allow that.

Admittedly it wouldnt have happened in your establishment, cause kids ain't allowed..

But but, if the police told you to deal with it yourself, and it had been going on for half an hour, what do you think you would have done?

[Swan]

I honestly don't what to think tbh. The Police should have came, this was 100% a Police matter. I can see how the employees were in a tricky situation. I still wouldn't have pushed her to the floor and dragged her out though. Maybe a couple of blokes could have ushered her out.

I actually sympathise with all parties here. The women obviously has problems, and the employees were in a lose lose situation. I feel bad for the lad in a way too, he obviously feels terrible.

[Smithy]

Morecambe is rough as, it’s to be expected tbqh

[Strictly Jake]

Originally Posted by Smithy

Morecambe is rough as, it’s to be expected tbqh

Isn't it just smithy. It has it's nice parts though I try and avoid the scummy parts

[Amy Jade]

So I was disgusted at first and I still think things could have been handled better obviously.

However, the police failed big time here. She had sworn and spat at people including children, she had defecated and urinated on herself and this shop has likely been closed for over 12 months and had to deal with idiots refusing to wear masks or thinking covid had gone now they'd had their jab...this woman was a danger to not only others but herself and she needs support.

I feel bad for her but I feel sorry for the staff member too, he was obviously frustrated.

[Beso]

I'm the same as amy jade, word for word.

[user104658]

Originally Posted by parmnion

The woman was spitting in kids faces TS, I very much doubt you would stand back and allow that.

Admittedly it wouldnt have happened in your establishment, cause kids ain't allowed..

But but, if the police told you to deal with it yourself, and it had been going on for half an hour, what do you think you would have done?

I’d not have physically removed her from the shop, I can say that much for certain. I’m not law enforcement, I’m not a bouncer, or a healthcare professional, or a mental health professional. I have no training nor business in physically attempting to handle a situation like that.

I do feel sympathy for both her AND the staff and I get that the frustration will have been amplified by them being closed for most of the last year - but if she was a risk to customers, the right thing to do would be to ask everyone else to leave and close for business until either someone did arrive, or she simply ended up leaving on her own (which would likely have happened if everyone else left and staff refused to interact).

Police, bouncers etc. are trained and insured for these things. Shop staff are not. Even if you take morals out of the equation, a staff member is putting them self at huge risk (physical AND legal AND financial for the business) by taking matters like this into their own hands. If you accidentally cause injury; which is likely if you don’t know what you’re doing, and they press charges or sue... and they weren’t actively attacking you physically... you basically have zero defense. Not worth it.

[Amy Jade]

They had called the police and they refused to come out.

Kick everyone out and lose yet more business? obviously what probably should have sadly happened but I still can't help but feel sorry for the staff and owner now facing abuse for protecting their livelihoods.

[Beso]

Plus the massive snail trail to clear up couldnt have been nice.

I like the video a lot, it shows so much about human interaction, and how people pre judge things from a 30 second clip, like the angry tall bloke who appeared at the door.

Hopefully the owners do release CCTV footage of this because I would like a visual of the full 30 minutes for myself.

[Crimson Dynamo]

she was told umteen times to leave, she was intoxicated

she got what was needed

get her out even if you have to drag her

its not a secure hospital

businesses have had it bad enough without drunks spitting and pissing

[Withano]

Why did the parents of the seven year old girl, who was visibly shaking, decide that finishing their dessert inside the restaurant was the best idea? Sounds like a fake justification to me.

[smudgie]

I don’t see the need to drag her out by her legs.
The language used by the staff was not suitable either.

[Strictly Jake]

This is actually a new restaurant that's opened too so imagine that happening when you have just opened up

[user104658]

Originally Posted by Amy Jade

They had called the police and they refused to come out.

Kick everyone out and lose yet more business? obviously what probably should have sadly happened but I still can't help but feel sorry for the staff and owner now facing abuse for protecting their livelihoods.

Like I said I understand to an extent why they've been frustrated, especially with lockdown etc., and I'm not expecting that everyone will always make exactly the right decision in the heat of the moment but when it comes down to what should have been done, it's really the only answer, both morally and financially if you look at it with a level head.

Closing the doors for an hour when they've probably not long reopened is going to sting... but if a staff member who isn't trained/certified security staff (you actually need a license) injures someone in the process of removing them, then that person is going to have a claim (in the region of thousands) against the business and they will win it... it's just a given. No matter what the extenuating circumstances are, if a member of staff who isn't security-certified attempts to remove someone using physical force then the civil judgement is going to place them in the wrong, and force the business to pay up. That could range from "much worse than closing for an hour" (if they have liability insurance or are part of a chain) right up to "no longer able to trade" (if uninsured/a small business).

TBH it's a general rule of thumb for dealing with someone in this state that if you ignore them and refuse to engage, they will move on.

The police have definitely dropped the ball here though. I have to say that on the (sadly, multiple) times I had to call the police they did always come out. Sometimes took them 30 - 45 mins but they'd show up eventually.

We had the direct number for the local station though so we didn't have to arse around with phone operators etc... the joys of the specific trade I suppose; people behaving like the person in this video wasn't novel or strange at all. A multiple-times-a-week sort of thing. Sometimes multiple times a day .

[user104658]

Originally Posted by Strictly Jake

This is actually a new restaurant that's opened too so imagine that happening when you have just opened up

Inexperience may have played into it too, then.

[user104658]

Originally Posted by LeatherTrumpet

she was told umteen times to leave, she was intoxicated

she got what was needed

get her out even if you have to drag her

its not a secure hospital

businesses have had it bad enough without drunks spitting and pissing

A staff member is acting as a representative of the business and not as a representative of themself. The person's behaviour might justify individual action (in legal terms) so maybe nothing would happen if a member of the public dragged them out, so long as there was no serious injury caused.

A staff member doing it leaves them WIDE OPEN to liability. Even if you have no sympathy at all for the person being dragged out, from a purely business-perspective, it is an extremely bad decision.

[edit to add] Forgot I don't have to hide shop secrets any more

- This is the reason for "the nod". Someone needs removed immediately from a bookies? Couple of regulars get a glance and ... erm...
will then "encourage that person to leave". There's no comeback on the business if it was member of the public, and there's no comeback on the members of the public if they don't cause actual physical harm. Usually a bit of glaring and shouting is enough and no one even needs to touch anyone.

[bots]

the only way to deal with someone like that without the police is to disable them and that means using tools that the police have like cuffs or tazer

[Amy Jade]

It's such a moral dilemma.

The police refusing to attend are the ones who need looking into. The staff should not be abused, maybe just retrained because they were left with a really messed up situation.