[Callum]

Well I can not log on to my main account on my laptop for more than 5 minutes, I have two accounts "Callum" (main) and "Guest" which I'm having to use at the moment. It is a real pain! Especially seeing as my iTunes library is on my main account and have to go into safe mode to add new songs and then asap go back on my main account without safe mode to try and sync my iPod and it sometimes freezes in the middle so I have to end up repeating the process about 5 times until I get the songs on there. I don't know what the hell is happening though because it doesn't happen when I log on as guest but on my main account it will freeze after 5 minutes and I'll have to restart it. I don't want to have to keep doing this all the time, as I'm getting a new iPod for Christmas and I just want to be able to log on to my main account and use iTunes as normal. Oh also another bad point, I can't listen to music on iTunes either, as my guest's iTunes' library has like 4 songs on it so I have to put my iPod in a speaker and then play it through there. Has this happened to anyone before? Advice really appreciated!

[Chemicle]

Could be a virus, try a format..

[MarkWaldorf]

If it's a virus or something, maybe you could try a system restore?

[Callum]

Originally posted by Chemicle
Could be a virus, try a format..

I tryed a scan but nothing showed up.

[Rob]

how lucky i saw this, i am an ICT technician for a living!

step 1.

Try using Windows restore, restore it to a week or two ago and this should solve it.

step 2.

If the above fails run a virus scan, the delete any findings, then complete a disk defrag.

step 3.

If the above fails the you need to re-image your machine. Get any important data off first, once this has completed then put the data back on, do not open this data, make the computer scan the documents folder thoroughly to check no viruses have hidden in those files.

[Callum]

Originally posted by Markus
If it's a virus or something, maybe you could try a system restore?

I tryed that but I got blue screened.

[Callum]

Originally posted by CBB6fanatic
how lucky i saw this, i am an ICT technician for a living!

step 1.

Try using Windows restore, restore it to a week or two ago and this should solve it.

step 2.

If the above fails run a virus scan, the delete any findings, then complete a disk defrag.

step 3.

If the above fails the you need to re-image your machine. Get any important data off first, once this has completed then put the data back on, do not open this data, make the computer scan the documents folder thoroughly to check no viruses have hidden in those files.

I'm not losing any of my music/iTunes playcounts etc.

[Rob]

Originally posted by Callum

I'm not losing any of my music/iTunes playcounts etc.

well it depends on if you want your pc fixed or not?

[Callum]

Originally posted by CBB6fanatic

well it depends on if you want your pc fixed or not?

Well I want it fixed but is there anyway all of my music can be left the same as it is now?

[Hugo]

I had this before. Then I fot this blue screen of death thing? It was HELL. I ended up having to send it to Dell to get it fixed Hopefully yours isn't the same. Good luck.

EDIT: Also I lost ALL of my songs other than my purchases ones of iTunes store because they had to totally re install Windows.

[Red Moon]

Originally posted by Callum
I'm not losing any of my music/iTunes playcounts etc.

Send an e-mail to the itunes store before you do it. When my laptop was stolen they re-enabled my downloads so I could put them on the new machine.

[Callum]

Originally posted by Red Moon

Send an e-mail to the itunes store before you do it. When my laptop was stolen they re-enabled my downloads so I could put them on the new machine.

Yes but not all of music is legally download.

[Red Moon]

Originally posted by Callum
Yes but not all of music is legally download.

I see the problem..... and by the sound of it there is no chance of burning some back-up CD's.

I dare say you couldn't even start remove programs you have installed to see if that gets rid of the problem because it doesn't run long enough.